Owner Property Manager resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Seasoned Realtor with 16 years of experience in real estate sales. Experienced in all aspects of real estate buying and selling. Proficient in using latest online tools throughout sales process, including social media and advertising. Possesses excellent presentation and communication skills. Fully committed to customer satisfaction.
Diversely-skilled Property Manager steeped in customer relations, sales and collections operations. Veteran supervisor of 150+ single and multi-unit dwellings. Dedicated to round-the-clock oversight of all managed properties.
Skills
Leasing and sales
Networking and prospecting
Sales and marketing strategy
Property Management
Marketing and advertising
Real estate sales expertise
Listing development and advertising
Property maintenance
Client-focused service
Client relations
Education and Training
KCKCCKansas City, Expected in 06/2005 ā āAssociate of Arts: - GPA:
Career Education SystemsKansas City, Expected in 10/2006 ā āRealtor Designation:Real Estate - GPA:
Certifications
ABS
CREST
Experience
Elite Properties KC - Owner/Property Manager City, STATE, 01/2008 - Current
Handled resident complaints and expedited all maintenance requests.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Inspected properties regularly to identify deficiencies and schedule repairs.
Educated clients on lease and rental agreements.
Updated and maintained rental agreement files and documents.
Collected monthly assessments, rental fees, deposits and payments.
Monitored and documented all income, including delinquencies.
Answered telephones to assist customers and resolve issues.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Explained policies and reviewed documentation to obtain signatures.
Updated tenant and unit information to keep current in housing database.
Collected payment by processing credit card transactions.
Prepared and submitted reports to supervisor.
Reviewed completed applications and assessed household information against file history and program regulations.
Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Oversaw maintenance, appearance and performance of company vehicles.
Assisted property owners in locating tenants to lease or rent available space.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Conducted apartment tours for potential tenants and answered any questions.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Entered property data into multiple computer systems and checked values against similar properties.
Employed sales techniques to boost sales and services.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Prepared sales contracts, researched customer needs and promoted various products and services.
Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Created and updated marketing materials for department programs and properties.
Reviewed and interpreted vendor contracts to effectively enforce all requirements.
Oversaw budgeting process for assigned properties.
Coordinated shuttle services by communicating with drivers.
Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
Processed exchange requests in computer system.
Built and enhanced relationships with clients to boost revenue.
Built company from scratch by establishing plans, sourcing funding and hiring team members.
Maintained client records and information in customer database.
Managed organizational budget and finances.
Oversaw business operations.
Resolved issues quickly through meticulous research and quick decision making.
Made financial and logistics decisions in best interest of company.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Took care of escalated customer concerns to increase satisfaction.
Assessed all aspects of business operations to implement realistic annual budget.
Leveraged social media to expand market reach and facilitate sales agent recruitment.
Devised internal processes and procedures.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Devised and implemented standard operating procedures, training programs and office management systems.
Interviewed, trained, and supervised employees.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Assessed, optimized and elevated operations to target current and expected demands.
Re/Max State Line - Licensed Realtor City, STATE, 02/2015 - 01/2020
Same duties as current employment.
Keller Williams Plaza Realty Partners - Licensed Realtor City, STATE, 01/2019 - Current
Managed real estate transactions from initiation to closing.
Scheduled home viewings with potential buyers.
Negotiated contracts and educated sellers and buyers about legal disclosures.
Maintained current and accurate CRM database of prospective customers.
Hosted property tours and open houses to generate property interest and network with potential clients.
Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
Facilitated closing process and monitored to ensure adherence to all facets of contract.
Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.
Generated list of properties to meet specific client needs.
Researched and determined competitive market price.
Represented buyers and sellers in major real estate transactions.
Analyzed market statistics to identify trends and evaluate current property listings.
Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
Promoted listings on social media and print advertisements.
Accompanied buyers during property inspections.
Developed bid presentations for buyers and sellers, answering questions and promoting property features.
Promoted sales through advertising, open houses and Multiple Listing Services.
Promoted properties via advertisements, open houses and multiple listing services.
Expanded brand presence through proactive marketing and advertising strategies.
Scheduled and managed 10+ showings per month as well as frequent open houses and customer-focused events.
Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Developed extensive professional network with real estate investors.
Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
Conducted quarterly seminars and training sessions for sales agents to improve sales techniques.
Marketed real estate to various types of commercial clients to strengthen revenue opportunities.
Assisted investors with remodeling plans and associated costs to ensure client profitability and long-term business retention.
Performed profit and loss analysis and ROI assessment for purchases of income properties.
Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
Evaluated mortgage options to help clients obtain financing at best rates and terms.
Assisted homeowners with relocation and moving services after sale of each home.
Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
Identified potential sales or projects in line with client's historical buying trends, and proposed profitable opportunities to initiate purchase offers.
Delivered over $10,000,000 in Residential and Commercial sales by leveraging eye for profitability and exceptional customer relations skills.
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