Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Entrepreneurial business owner with 26 years of experience and solid history of Pet Sitting Industry success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Accomplished owner offering 26 years of progressive pet sitting experience. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration and recordkeeping.

Talented Owner/President with 26 years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.

  • Recruiting and hiring
  • Customer relations
  • Strategic planning
  • Marketing tactics
  • Quality management
  • Product branding
  • Profit and loss analysis
Owner/President, 08/1994 to Current
Kaiser PermanenteSterling, VA,
  • Led startup and opening of Pet Sitting business and provided business development, creation of operational procedures and workflow planning.
  • Kept client base small in order to maintain quality control and offer personalized services.
  • Awarded Pet Sitter of the Year 2002 by largest pet sitting organization, Pet Sitters International. Featured in pet publications, cable television and local television network.
  • In addition to pet sitting visits, hired independent contractors, operated the scheduling, paychecks, appointments, and all accounting duties.
  • Set pricing structures according to market analytics and emerging trends.
  • Identified client needs and introduced services to provide solutions.
  • Attended and contributed to fundraising events for various animal charities as well as volunteering at disasters such as Hurricane Katrina (2005) and the tornado devastation in Norman, Oklahoma (2013). Regular volunteer at Animal Welfare League of Montgomery County.
  • Promoted business on social media platforms to maximize brand identity and generate revenue. Have never needed to pay for advertising.
Medical Insurance Biller & Assist. to Office Mgr. , 05/1987 to 12/1993
Cardiology AssociatesCity, STATE,
  • Handled third-party insurance processing tasks to assist patients.
  • Maintained up-to-date understanding of insurance payment practices.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Completed and submitted appeals.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Maintained knowledge of new or revised codes and industry regulations to complete accurate coding services, including local coverage determinations.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Flagged return claims and dealt with insufficient payments.
  • Assisted office manager when work load required extra help.
  • Substituted for Office Manager as needed for vacation/sick leave
  • Assisted Office Manager with accounting
Executive Secretary to Department Manager, 05/1981 to 05/1987
Holy Cross HospitalCity, STATE,
  • Managed director's calendar and prepared meeting agenda and materials.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Wrote majority of new Policies and Procedures Manual.
  • Filled in as needed data entry in Purchasing Department.
  • Dictation by shorthand and typed correspondence for Directors of sun departments as well as Department Manager.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Medical Secretary , 04/1977 to 04/1981
Montgomery County GovernmentCity, STATE,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Answered numerous daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule clinic appointments, consistently double-checking information and availability.
  • Transcribed daily appointments using new software and organized documents for streamlined office functionality.
  • Responsible for Neurology and Eye Clinics smooth function from appointment through reports on treatments and follow up appointments.
Education and Training
High School Diploma: , Expected in 06/1965
Robert E. Peary High School - Rockville MD,
Associate of Arts: Business, Expected in 05/1967
Montgomery College - Rockville, MD
Activities and Honors
  • Pet Sitter of the Year 2002, Pet Sitters International.
  • Lifetime Member, Pet Sitters International.
  • Listed as Best in Pet Sitting, "Washingtonian Magazine".
  • Written articles for "Parrot World" (UK), "Catster" online magazine, "American Dog".
  • Featured in June 1996 "People Magazine" as pet sitter.

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School Attended

  • Robert E. Peary High School
  • Montgomery College

Job Titles Held:

  • Owner/President
  • Medical Insurance Biller & Assist. to Office Mgr.
  • Executive Secretary to Department Manager
  • Medical Secretary


  • High School Diploma
  • Associate of Arts

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