Owner President Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Seasoned Small Business Owner with 3 1/2 years of experience in transportation, operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Customer-oriented, strategic-thinking operations and sales professional with over 6 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.

  • Labor relations
  • Marketing tactics
  • Contract negotiation expertise
  • Team oversight
  • Project estimating
  • Employee development
  • Talent development
  • Customer relations
  • Quality management systems
  • Cost reduction
Owner/President, 02/2018 to Current
The Hertz CorporationMurfreesboro, TN,
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Rental Sales Agent, 02/2018 to 05/2021
Amyx, Iinc.Colorado Springs, CO,
  • Updated and maintained rental agreement files and documents.
  • Collected payment by processing credit card transactions.
  • Employed sales techniques to boost sales and services.
  • Prepared and submitted reports to supervisor.
  • Coordinated shuttle services by communicating with drivers.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Answered telephones to assist customers and resolve issues.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Identified potential buyers through cold calling.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Prepared representation contracts, purchase agreements and closing statements.
Quality Assurance Analyst, 12/2013 to 01/2017
Kraton Performance Polymers Inc.Houston, TX,
  • Recommended improvements to systems and procedures for increased productivity.
  • Set and achieved product quality objectives while meeting product specifications.
  • Oversaw process checks to verify proper completion and correct frequency.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Chosen as main corporate office contact, answering questions and resolving issues from customers and vendors.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Consulted with product owners and developers to fully understand intended features and functionality.
  • Coordinated with management team to prioritize sustainable cost savings plans.
Shift Manager, 01/2011 to 09/2012
Mia Za's Italian CafeCity, STATE,
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Documented receipts, employee hours and inventory movements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education and Training
BBA: Business Administration And Management, Expected in
Davenport University - Grand Rapids, MI
Associate of Arts: Business Administration And Management, Expected in 06/2013
Za'sThermoformsZychWashtenaw Community College - Ann Arbor, MI
High School Diploma: , Expected in 06/2011
Caledonia High School - Caledonia, MI
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • A+ Accredited Business by the BBB
  • Volunteer wrestling coach - Godwin Heights HS/MS : 01/2018-03/2018
  • Chauffeur License
  • Forklift/Hilo Certified

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Davenport University
  • Za'sThermoformsZychWashtenaw Community College
  • Caledonia High School
Job Titles Held:
  • Owner/President
  • Rental Sales Agent
  • Quality Assurance Analyst
  • Shift Manager
  • BBA
  • Associate of Arts
  • High School Diploma

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