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Owner/Operator Specialist Resume Example

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OWNER/OPERATOR SPECIALIST
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Business operations
  • Interior and exterior cleaning
  • Able to lift 50 lbs.
  • Exceptional time management
  • Sanitization techniques
  • Rug shampooing
  • Mixing cleaning chemicals
  • Janitorial equipment familiarity
  • Customer service-focused
  • Debt and credit management
  • Organization
  • Communications
  • Customer service
  • Problem resolution
  • Team building
  • MS Office
  • Collections proficiency
  • Friendly
  • Negotiations
  • Market research and analysis
  • Sales development
  • Relationship selling
  • Credit check knowledge
  • Sales leader
  • Mortgage Closer
Experience
Owner/Operator Specialist / Touch of Class Cleaning LLC - North Fort Myers, FL04/2008 - Current
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Laundered bedding and made beds to minimize wrinkles in sheets and keep pillows fluffed.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on daily basis.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Checked and changed linens and washed and dried dishes to maintain orderly homes.
Owner/Operator / Signed and Sealed Closing LLC - Tampa, FL01/2006 - 05/2008
  • Mobile Closer
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Delivered Closing Documents to customer locations.
  • Worked with Title Companies and Mortgage Loan Originators to close their loans
Mortgage Broker / Cape Coral Mortgage - Cape Coral, FL09/2007 - 04/2008
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Networked within communities to identify and capitalize on business opportunities.
  • Assessed employee performance and issued disciplinary notices.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Clarified all details in regards to the mortgage loan process so that the borrower was well-educated.
  • Communicated closely with various lenders to obtain the most effective loans for customers purchasing homes.
  • Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
  • Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
  • Reviewed financial data, including pay stubs and credit history for borrowers to ascertain loan qualification.
Loan Originator/Branch Manager / Home Loan Mortgage - Tampa, FL05/2007 - 09/2007
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Networked within communities to identify and capitalize on business opportunities.
  • Assessed employee performance and issued disciplinary notices.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Oversaw branch team with 12 customer service representatives and 2 processors and implemented training for all new employees.
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Loan Originator/Branch Manager / New Century Mortgage-Home 123 Lending - Tampa, FL03/1998 - 05/2007
  • Received Numerous Top Achievement Awards for reaching over 1.7 million in closed loans per month.
  • Oversaw branch team with 21 Loan Officers and 3 Processors and implemented training for all new employees.
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Networked within communities to identify and capitalize on business opportunities.
  • Assessed employee performance and issued disciplinary notices.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Debt Collection Specialist / Client Services, INC - Saint Charles, MO02/1995 - 03/1998
  • Executed account updates and noted account information in company data systems.
  • Developed strong professional rapport with vendors and clients.
  • Handled past due accounts, including collections and status reports.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Education and Training
New Century Mortgage University - Irvine, CASome College (No Degree): One Year of Management Training
Belz School - Cape Coral, FL06/2013High School Diploma
St Charles High School - St Charles Mo02/1989High School
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Resume Overview

Companies Worked For:

  • Touch of Class Cleaning LLC
  • Signed and Sealed Closing LLC
  • Cape Coral Mortgage
  • Home Loan Mortgage
  • New Century Mortgage-Home 123 Lending
  • Client Services, INC

School Attended

  • New Century Mortgage University
  • Belz School
  • St Charles High School

Job Titles Held:

  • Owner/Operator Specialist
  • Owner/Operator
  • Mortgage Broker
  • Loan Originator/Branch Manager
  • Debt Collection Specialist

Degrees

  • New Century Mortgage University - Irvine, CA Some College (No Degree) : One Year of Management Training
    Belz School - Cape Coral, FL 06/2013 High School Diploma
    St Charles High School - St Charles Mo 02/1989 High School

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