Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Business operations
- Interior and exterior cleaning
- Able to lift 50 lbs.
- Exceptional time management
- Sanitization techniques
- Rug shampooing
- Mixing cleaning chemicals
- Janitorial equipment familiarity
- Customer service-focused
- Debt and credit management
- Organization
- Communications
- Customer service
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- Problem resolution
- Team building
- MS Office
- Collections proficiency
- Friendly
- Negotiations
- Market research and analysis
- Sales development
- Relationship selling
- Credit check knowledge
- Sales leader
- Mortgage Closer
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04/2008 to Current Owner/Operator Specialist Lineage Logistics – Port Wentworth, GA,
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Laundered bedding and made beds to minimize wrinkles in sheets and keep pillows fluffed.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on daily basis.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Checked and changed linens and washed and dried dishes to maintain orderly homes.
01/2006 to 05/2008 Owner/Operator Weltman, Weinberg & Reis – Dublin, OH,
- Mobile Closer
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Delivered Closing Documents to customer locations.
- Worked with Title Companies and Mortgage Loan Originators to close their loans
09/2007 to 04/2008 Mortgage Broker Cape Coral Mortgage – City, STATE,
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Networked within communities to identify and capitalize on business opportunities.
- Assessed employee performance and issued disciplinary notices.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Clarified all details in regards to the mortgage loan process so that the borrower was well-educated.
- Communicated closely with various lenders to obtain the most effective loans for customers purchasing homes.
- Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
- Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
- Reviewed financial data, including pay stubs and credit history for borrowers to ascertain loan qualification.
05/2007 to 09/2007 Loan Originator/Branch Manager Home Loan Mortgage – City, STATE,
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Networked within communities to identify and capitalize on business opportunities.
- Assessed employee performance and issued disciplinary notices.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Oversaw branch team with 12 customer service representatives and 2 processors and implemented training for all new employees.
- Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
03/1998 to 05/2007 Loan Originator/Branch Manager New Century Mortgage-Home 123 Lending – City, STATE,
- Received Numerous Top Achievement Awards for reaching over 1.7 million in closed loans per month.
- Oversaw branch team with 21 Loan Officers and 3 Processors and implemented training for all new employees.
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Networked within communities to identify and capitalize on business opportunities.
- Assessed employee performance and issued disciplinary notices.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
02/1995 to 03/1998 Debt Collection Specialist Client Services, INC – City, STATE,
- Executed account updates and noted account information in company data systems.
- Developed strong professional rapport with vendors and clients.
- Handled past due accounts, including collections and status reports.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Expected in : One Year of Management Training
New Century Mortgage University - Irvine, CA,
GPA:
Expected in 06/2013 High School Diploma:
Belz School - Cape Coral, FL,
GPA:
Expected in 02/1989 High School:
St Charles High School - St Charles Mo,
GPA:
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