Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Business operations
Interior and exterior cleaning
Able to lift 50 lbs.
Exceptional time management
Sanitization techniques
Rug shampooing
Mixing cleaning chemicals
Janitorial equipment familiarity
Customer service-focused
Debt and credit management
Organization
Communications
Customer service
Problem resolution
Team building
MS Office
Collections proficiency
Friendly
Negotiations
Market research and analysis
Sales development
Relationship selling
Credit check knowledge
Sales leader
Mortgage Closer
Experience
04/2008 to Current
Owner/Operator SpecialistLineage Logistics – Port Wentworth, GA,
Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Laundered bedding and made beds to minimize wrinkles in sheets and keep pillows fluffed.
Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on daily basis.
Maintained inventory of cleaning supplies and documented items requiring reorder.
Checked inventory for required supplies and made lists for needed cleaning products.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Checked and changed linens and washed and dried dishes to maintain orderly homes.
01/2006 to 05/2008
Owner/OperatorWeltman, Weinberg & Reis – Dublin, OH,
Mobile Closer
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Delivered Closing Documents to customer locations.
Worked with Title Companies and Mortgage Loan Originators to close their loans
09/2007 to 04/2008
Mortgage BrokerCape Coral Mortgage – City, STATE,
Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Networked within communities to identify and capitalize on business opportunities.
Assessed employee performance and issued disciplinary notices.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Clarified all details in regards to the mortgage loan process so that the borrower was well-educated.
Communicated closely with various lenders to obtain the most effective loans for customers purchasing homes.
Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
Reviewed financial data, including pay stubs and credit history for borrowers to ascertain loan qualification.
05/2007 to 09/2007
Loan Originator/Branch ManagerHome Loan Mortgage – City, STATE,
Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Networked within communities to identify and capitalize on business opportunities.
Assessed employee performance and issued disciplinary notices.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Oversaw branch team with 12 customer service representatives and 2 processors and implemented training for all new employees.
Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
03/1998 to 05/2007
Loan Originator/Branch ManagerNew Century Mortgage-Home 123 Lending – City, STATE,
Received Numerous Top Achievement Awards for reaching over 1.7 million in closed loans per month.
Oversaw branch team with 21 Loan Officers and 3 Processors and implemented training for all new employees.
Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Networked within communities to identify and capitalize on business opportunities.
Assessed employee performance and issued disciplinary notices.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
02/1995 to 03/1998
Debt Collection SpecialistClient Services, INC – City, STATE,
Executed account updates and noted account information in company data systems.
Developed strong professional rapport with vendors and clients.
Handled past due accounts, including collections and status reports.
Managed all payments processing, invoicing and collections tasks.
Monitored past due accounts and pursued collections on outstanding invoices.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Education and Training
Expected in
: One Year of Management Training New Century Mortgage University - Irvine, CA, GPA:
Expected in 06/2013
High School Diploma: Belz School - Cape Coral, FL, GPA:
Expected in 02/1989
High School: St Charles High School - St Charles Mo, GPA:
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