owner operator of events by lu resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Skills
Staff Scheduling
Budget Control
Finance and Accounting Oversight
Training Management
Originality and Creativity
Recruitment and Hiring
Team Leadership
Goal Setting
Administrative Management
Employee Motivation
Problem Anticipation and Resolution
Decision Making
Business Leadership
Work History
02/2000 to CurrentOwner/Operator of Events by LuGreat Expressions Dental Centers | Coral Springs, FL,
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Created and monitored promotional approaches to increase sales and profit levels.
Founded and managed Events by Lu, growing revenue every year.
Conducted target market research to scope out industry competition and identify advantageous trends.
Discovered areas of improvement by generating quarterly operational and sales reports.
Improved records management systems for leases and contracts to boost renewals timeliness.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Developed key operational initiatives to drive and maintain substantial business growth.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
11/2018 to 12/2021Dental Office Manager Citizen Potawatomi Nation | City, STATE,
Coordinated schedules and timelines for events.
Managed event logistics and operations.
Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Responsible for recruitments , onborading and all staffing needs
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Monitored front areas so that questions could be promptly addressed.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Dentrix software.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Mentored office employees on proper administrative procedures and how to use programs such as Dentrix, RPMS, and Moonwalk keeping operations consistent and efficient for maximum performance.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Established and updated work schedules to account for changing staff levels and expected workloads.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Supervised 20 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Developed internal requirements which complied with AAAHC to minimize regulatory risks and liability across program.
Resolved issues through active listening and open-ended questioning, escalating major problems to the dental coordinator .
Developed and implemented office management procedures to increasing training team productivity accountability.
Worked as team with the Dental Coordinator to handle any and all task along with making our office a positive work environment .
Organized all meetings for our staff and coordinated availability of conference rooms for participants.
Handled all terminations along with employee improvement plans and write ups.
01/2015 to 11/2019Event Coordinator/Marketing ManagerBig Creek Events | City, STATE,
Continually maintained and improved company's reputation and positive image in markets served.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Built and strengthened strategic relationships with vendors, advertising agencies and leading wedding partners.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
Consulted with customers to create the perfect event with the right vendors while staying on budget .
Created all events from start to finish with perfect customer satisfaction.
Coordinated/ hired all staff and supporting staff to create a smooth event.
Ran all social media post and advertisement .
Education
Expected in 1998 to to High School Diploma | Bethel School , Shawnee, OK, GPA:
Certifications
Certified in sterilization
CPR and first aid
Over 100 hours in floral design / event planning training.
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