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Owner/Operator Manager Resume Example

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OWNER/OPERATOR MANAGER
Summary

I have years of restaurant experience, great customer service skills and am very competent at providing timely and efficient service to guests.

I have managerial skills as well. Am proficient with ordering, scheduling and managing a full staff during peak times.

I am dependable, reliable, on time and rarely miss a day of work.

I have my own reliable transportation and am available for any shift.

The experience of running my own business makes me concious of costs and efficiency as well.

I am calm under pressure and can handle most any situation in a professional manner.

Skills
  • Issue and conflict resolution
  • Key accounts and territory management
  • Staff development
  • Workforce Management
  • Brand management
  • Team management
  • Customer service
  • Problem resolution
  • Relationship development
  • Organization
  • Operational improvement
  • Security systems
  • Supervision
  • Communications
  • Insurance billing
  • Team building
  • MS Office
  • Inventory management
  • Project organization
  • Business operations
  • Marketing
Experience
Owner/Operator Manager01/2001 to CurrentEllen's Pet SittingCharlotte, NC

Provided reliable, secure care for pets while owners traveled and provided daily walks as well.

As the owner I was responsible for the safety of the pets as well as the security of property.

I was also responsible for all billing and insurance paperwork.

Managerial Assistant11/2017 to 03/2020Yafo KitchenCharlotte, NC
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Collaborated with new trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Efficiently resolved problems or concerns to satisfaction of allinvolved parties.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered 50 calls per day to answer customer questions.
  • Monitored spending to ensure that expenses are consistent with approved budgets.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
Server08/2010 to 05/2015The Corner CafePineville, NC
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Sent orders to kitchen staff by [Action].
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Processed customers' payments and provided receipts.
Education and Training
Some College (No Degree): Hotel/Restaurant ManagementCPCCCharlotte, NC
High School Diploma06/1985East Central High SchoolTulsa, OK
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Resume Overview

Companies Worked For:

  • Ellen's Pet Sitting
  • Yafo Kitchen
  • The Corner Cafe

School Attended

  • CPCC
  • East Central High School

Job Titles Held:

  • Owner/Operator Manager
  • Managerial Assistant
  • Server

Degrees

  • Some College (No Degree) : Hotel/Restaurant Management
    High School Diploma 06/1985

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