Owner/Operator Manager Resume Example
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OWNER/OPERATOR MANAGER
Summary
I have years of restaurant experience, great customer service skills and am very competent at providing timely and efficient service to guests.
I have managerial skills as well. Am proficient with ordering, scheduling and managing a full staff during peak times.
I am dependable, reliable, on time and rarely miss a day of work.
I have my own reliable transportation and am available for any shift.
The experience of running my own business makes me concious of costs and efficiency as well.
I am calm under pressure and can handle most any situation in a professional manner.
Skills
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Experience
Owner/Operator Manager01/2001 to CurrentIpic EntertainmentNew York , NY
Provided reliable, secure care for pets while owners traveled and provided daily walks as well.
As the owner I was responsible for the safety of the pets as well as the security of property.
I was also responsible for all billing and insurance paperwork.
Managerial Assistant11/2017 to 03/2020Yafo KitchenCity , STATE
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Collaborated with new trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage and labor costs daily.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Directed investigations to verify and resolve customer or shipper complaints.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered 50 calls per day to answer customer questions.
- Monitored spending to ensure that expenses are consistent with approved budgets.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
Server08/2010 to 05/2015The Corner CafeCity , STATE
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Greeted newly seated guests quickly and efficiently.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Sent orders to kitchen staff by [Action].
- Calculated charges, issued table checks and collected payments from customers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Prepared and served cold, hot and [Type] beverages to guests.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Processed customers' payments and provided receipts.
Education and Training
Some College (No Degree): Hotel/Restaurant ManagementCPCCCity, State
High School Diploma06/1985East Central High SchoolCity, State
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Resume Overview
School Attended
- CPCC
- East Central High School
Job Titles Held:
- Owner/Operator Manager
- Managerial Assistant
- Server
Degrees
- Some College (No Degree) : Hotel/Restaurant Management
High School Diploma 06/1985
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