Owner/Operator/Licensed Cosmetologist Resume Example
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OWNER/OPERATOR/LICENSED COSMETOLOGIST
Professional Summary
Entrepreneurial leader with solid history of cosmetology industry success over remarkable 8-year career. Build operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Talented in capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Skills
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Work History
Owner/Operator/Licensed Cosmetologist | 08/2016 to Current
Ymca Twin Cities - Babbitt , MN
Ymca Twin Cities - Babbitt , MN
- Assessed financial reports and statements regularly to update processes and operations for greater profitability
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Envisioned and created business identity and advertising materials
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Created memorable customer experiences by including special services such as customized hair experiences and personalized healthy hair care plans
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
Volunteer | 06/2014 to Current
Queendom Of North Carolina - City , STATE
Queendom Of North Carolina - City , STATE
- Brought in more than $5,000 in new funding with targeted programs
- Coordinated and managed events and projects
- Provided immediate responses to questions from volunteers
- Conferred with representatives of local governments to assess and meet community needs
- Volunteered with groups and organizations, including homeless shelter and battered women's shelter, to help with providing food and serving food
- Worked with community organizations and government agencies to increase outreach and service utilization
- Spoke with community organizations to boost outreach and highlight programs successes
Salon Manager/Liscensed Cosmetologist | 11/2012 to 06/2016
Ooh Lala Salon - City , STATE
Ooh Lala Salon - City , STATE
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Conferred with customers to assess requirements and recommend specific services.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Established long-term client relationships, increasing sales 85% while developing additional opportunities through networking and referrals.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Promoted business through marketing initiatives, including use of social media.
Reservations Representative | 06/2014 to 02/2015
US Airways Center - City , STATE
US Airways Center - City , STATE
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Educated customers on promotions to enhance sales
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed over 100 customer calls per day in fast-paced environment
- Responded to customer requests for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Winston Salem State University - City | Bachelor of ScienceHealthcare Management , 06/2016
- Majored in Healthcare Management
- Dean's List Fall 2013- Summer 2016
- Graduated cum laude
- Member of Tau Beta Sigma National Honorary Band Sorority
- Elected Captain of Silky Smooth
- Member of Red Sea of Sound Marching Band
Empire Beauty School- Pineville - City | Cosmetology Cosmetology, 05/2012
- Awarded Dreams Do Come True (2018)- for alumni inspiring others in their community and being a role model for those looking to enter into the cosmetology industry.
Additional Activities
- Planned, organized and hosted annual Sassy Doll Beauty Bar Christmas Toy Drive for families in need.
- Host and organize annual school supply drive in addition to providing school-aged girls with free hairstyles, hair tips and tools to jumpstart the school year.
- Organized and hosted toiletry drive for items to be donated to the local homeless shelter which assisted over 150 individuals in need in the Winston-Salem community.
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Resume Overview
School Attended
- Winston Salem State University
- Empire Beauty School- Pineville
Job Titles Held:
- Owner/Operator/Licensed Cosmetologist
- Volunteer
- Salon Manager/Liscensed Cosmetologist
- Reservations Representative
Degrees
- Winston Salem State University - City | Bachelor of Science
Empire Beauty School- Pineville - City | Cosmetology
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