LiveCareer-Resume

owner operator resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Adept Manager/Owner-Operator, with over 10 years expertise in sales, along with superior networking, lead generation and business developmental skills. Highly motivated and goal oriented. Built operations from ground up successfully; implementing strategic and scalable approaches that drives profitability, sales, and achieve continuous improvement. Well-oriented to quickly identify and capitalize on emerging opportunities.

Skills
  • Recruiting and hiring
  • Team training and development
  • Schedule management
  • Profit and loss accountability
  • Performance improvements
  • Strategies and goal setting according to company guidelines
  • Complex problem solving
  • Operations management
  • Safety assurance
  • Networking abilities
  • Sales planning and implementation
  • Customer retention
  • Economic analysis
  • Inventory control
  • Skilled negotiator
  • Financial management
  • Advertising and marketing
  • Compensation/benefits administration
  • Client relations
  • Medical billing
  • Documentation procedures expert
  • HIPAA compliance
  • Charting expertise
  • CRM and office management software
  • Back office operations
  • Executive presentation development
  • Records management systems
  • Sensitive material handling
  • Sales plan implementation
  • Account balancing reconciliation
  • Customer relations
Experience
10/2021 to Current Driver Lmi Aerospace | Wichita, KS,
  • Delivered goods and services to customers in excellent condition.
  • Documented daily mileage, gas and other data.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
07/2020 to Current Owner/Operator Lineage Logistics | Twin Falls, ID,
  • Developed, and executed daily operations, and activities providing age appropriate instructions, and care for children.
  • Conferred with parents regarding facility activities, policies, and enrollment procedures.
  • Created methods of modifying inappropriate behavior, and encouraging learning experiences.
  • Designed menu plans, and established food purchase budget.
  • Resolved customer issues efficiently and accurate manner to build loyalty.
  • Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction.
  • Respond to advanced issues with professional and relationship-focused approach.
09/2018 to 03/2020 Financial Advisor Coxhealth | Gainesville, MO,
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance to developed successful financial plans.
07/2012 to 01/2020 General Manager Exova | Plano, TX,
  • Hired, coached and trained staff and monitored performance.
  • Mentored, coached and trained high performance Agents into leaders while maintaining organizational goals and sustaining corporate objectives.
  • Accomplished revenue increase, improved employee retention objectives in the first year.
  • Tracked customer satisfaction records on each shift and addressed any issues.
  • Outlined and directed sales projects with teams of up to 40 employees.
  • Supported and mentored 12 recruiters to achieve sales goals while exceeding company quota by 20-50%.
  • Conducted employee performance reviews to reward solid performers and help improve struggling staff.
  • Maintained efficient, high-quality services while adhering to budget
  • Grew the business by creatively driving sales and maintaining cost controls.
  • Developed and deepened relationships to form lasting and loyal partnerships.
  • Developed products and managed key accounts while maintaining key customer relationships.
  • Strengthen traceability by developing organizational systems for contracts, records, reports and agendas.
  • Created effective 12 month business plans to ensure strategic decisions were focused on exceeding long-term objectives.
  • Established customer-centric focus to build customer loyalty and retention.
  • Created and implemented highly effective and individualized solutions for clients.
09/2018 to 02/2019 Customer Service/Driver, Warehouse Orders Chevron | Covington, LA,
  • Processed daily inventory receipts and quantities of supplies.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
10/2008 to 12/2010 Administrative Assistant Middlesex Hospital | Essex, CT,
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
08/2008 to 10/2008 Medical Assistant Plymouth Harbor On Sarasota Bay | Sarasota, FL,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Oversaw medical coding, charge entry, claims, pharmacy communications and other day-to-day operations of billing department.
04/2004 to 11/2007 Certified Nursing Assistant Plymouth Harbor On Sarasota Bay | Sarasota, FL,
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
11/2003 to 01/2007 Certified Nursing Assistant Lineage Logistics | Watsonville, CA,
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
2006 to 06/2012 Owner/Operator BK Hair Illusions LLC | City, STATE,
  • Balanced cash drawer daily and performed opening and closing duties.
  • Restructured ROI programs to improve accounts receivable by 35%.
  • Maintained efficient, high-quality services while adhering to budget limitations.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
Education and Training
Expected in 03/2013 to to | Leadership Academy , Waco, TX, GPA:
Expected in to to | Nursing Goodwin College, East Hartford, CT GPA:
Expected in to to Medical Assistant | Lincoln Technical Institute , New Britain, CT GPA:
Accomplishments
  • Promoted from Agent to Supervisor, in less than 12-months
  • Developed relationships with 200+ new clients and typically exceeded sales goals by 40-60% on average
  • Exceeded sale goals by an average of 45% per year
  • Negotiated with vendors, creating a group benefits package
  • Led team to achieve incentive competition, earning recognition from upper management and financial reward.

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Resume Overview

School Attended

  • Leadership Academy
  • Goodwin College
  • Lincoln Technical Institute

Job Titles Held:

  • Driver
  • Owner/Operator
  • Financial Advisor
  • General Manager
  • Customer Service/Driver, Warehouse Orders
  • Administrative Assistant
  • Medical Assistant
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Owner/Operator

Degrees

  • Medical Assistant

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