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Owner/Operator Resume Example

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OWNER/OPERATOR
Summary

Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Highlights
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Employee training and development

  • Microsoft Office
  • Operations management
  • P&L management
  • Store opening and closing procedures
Accomplishments
  • Intermediate user of ADP Payroll, Word, Excel, and Outlook, training courses in: FMLA, Recruitment and Selection, Sexual Harassment, Stepping up to Supervisor, Management Rights and Employee Appraisals, Obtained Leadership Development Training Certification at Blue Ridge Community and Technical College, West Virginia Notary Public, Leadership Jefferson Class of 2008-2009, Owner of Cruise Planners Travel Franchise.
Experience
Owner/Operator08/2009 to CurrentCruise PlannersCharles Town, WV
  • Meet with clients to plan and organize travel arrangements.
  • Work with travel vendors to solicit best prices for clients.
  • Book travel and print out all necessary travel documents for clients.
  • Make credit card payment to vendors.
  • Attend yearly travel trade shows and conduct ship inspections to stay current with vendor products.
  • Routinely attend webinars as well as attend company sponsored training to have knowledge of industry trends.
  • Solicit clients through social media, website visits, brochures & pamphlets, networking through social gatherings, and buy conducting travel presentations.
Lead Guest Service Agent03/2015 to CurrentHollywood Casino at Charles Town RacesCharles Town, WV
  • Provide superior customer service to all customers.
  • Supervise and instruct staff in all facets of the operation.
  • Interview potential employees, as well as coach and train existing employees.
  • Provide a safe and accident free work environment by identifying and correcting potential safety hazards.
  • Satisfy customer service complaints with a high level of professionalism and integrity standards while adhering to company policy and procedures.
  • Create and maintain reservations for customers.
  • Complete daily reports for Director of Hotel Operations.
  • Compile daily shift reports for senior management.
  • Assist the Call Center by answering incoming calls.
Assistant Manager08/2014 to 03/2015Panera Blue Ridge BreadRanson, WV
  • Provided superior customer service to all customers.
  • Supervised and instructed staff in all facets of the operation.
  • Opened and closed the facility on a daily basis.
  • Assigned cashier drawers, counted down the safe, made daily deposits.
  • Interviewed potential employees, as well as coached and trained existing employees.
  • Took accurate inventory and rotated product so that costs were controlled by proper handling.
  • Provided a safe and accident free work environment by identifying and correcting potential safety hazards.
  • Satisfied customer service complaints while adhering to company policy and procedures.
Store Manager03/2013 to 02/2014TMX FinanceLeesburg, VA
  • Explained to customers over the phone title loan requirements and all the documents they would need to process the application.
  • Streamlined the application process so that it went quickly and efficiently while complying with company and state requirements.
  • Created loan contracts and explained the terms and conditions of the contract so that there were no misunderstandings.
  • Scanned supporting documents in to the computer system.
  • Provided excellent customer service on the phone as well as in person to increase new accounts.
  • Marketed to local businesses by handing out brochures and business cards for networking opportunities.
  • Created and made daily deposits.
  • Run daily reports that show the status of our accounts and update the KPI board every morning.
Shift Manager, Operations Manager, Training Manager and Count Team Manager04/1990 to 01/2013Hollywood Casino at Charles Town RacesCharles Town, WV
  • Provided human resource functions for 100 or more employees including mass recruiting, training and orientation,
  • Created training and policy and procedures manuals
  • Helped guests in the casino with the slot machines, paid jackpots, made change and showed them around the facility.
  • Served as departmental trainer.
  • Prepared daily shift reports for senior management.
  • Created employee evaluations and performance appraisals
  • Served as a mentor to internal guests to improve employee engagement.
Perishable Manager06/1992 to 09/1997Food LionCharles Town, WV
  • Generated sales and labor plans, conducted meetings with Department Managers for improvements, delivered superior customer service, oversaw all functions of the department such as inventory control, front end operations, and other grocery related operations, served on the team to open new stores in the region.
Education
Bachelors of Science: Business Administration Shepherd CollegeShepherdstown, WV, US
Professional Affiliations
  • Member of Jefferson County Cotillion & Jefferson County Chamber of Commerce, Volunteered with the Eastern Panhandle Big Brothers Big Sisters, Volunteer with the Jefferson County Chamber of Commerce Mountain Heritage Arts and Crafts Festival.
Skills

Call center experience, cash handling, cash register, closing & opening of business, coaching employees, contract creation, customer service, employee relations, human resource functions, inventory control, management, Marketing, networking, payroll, performance appraisals, recruiting, sales, staffing, trainer

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Resume Overview

Companies Worked For:

  • Cruise Planners
  • Hollywood Casino at Charles Town Races
  • Panera Blue Ridge Bread
  • TMX Finance
  • Food Lion

School Attended

  • Shepherd College

Job Titles Held:

  • Owner/Operator
  • Lead Guest Service Agent
  • Assistant Manager
  • Store Manager
  • Shift Manager, Operations Manager, Training Manager and Count Team Manager
  • Perishable Manager

Degrees

  • Bachelors of Science : Business Administration

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