owner operator resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Detail-oriented Senior Manager with 14+ years of experience in business leadership and development. Developed business acumen. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 500+ in the development of new NPS scoring system and implementation.
  • Earned 4 concecutive CEO(customer excellence) awards for best customer service. The highest award and most coveted award in the industry. Selected from over 30,000 candidates.
  • Business Leader
  • Innovative Trainer
  • Marketing skills
  • Strong Business Acumen
  • Strategic Business Management
  • Servant Leader
  • Coaching and mentoring
  • Business administration
  • Partnership development
Work History
03/2012 to Current Owner/Operator Lineage Logistics | Gaston, SC,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 320%.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across rental car operations at multiple locations.
  • Created and monitored promotional approaches to increase sales and profit levels over 217%.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and overhead.
  • Directed business operations for 25-employee company doing $2.5M in yearly revenue.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Aligned branding initiatives and sales strategies with client goals.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
07/2008 to 03/2012 General Manager Fray Fitness | Memphis, TN,
  • Received superior customer service satisfaction scores for 12 consecutive quarters.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Increased monthly staff retention rate by 70% after implementing new training programs.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Identified and capitalized on community business opportunities with effective networking.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
04/2006 to 03/2008 Assistant General Manager American Golf Corporation | Pomona, CA,
  • T Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Motivated, trained and disciplined employees to maximize performance.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Completed inventory purchases and oversaw restocking.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Performed pricing and estimates based on customer needs and requirements.
  • Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
Expected in 05/2012 Bachelor of Science | Business Administration Missouri Baptist University, St Louis, MO GPA:
  • Member of SIFE ( now ENACTUS).
Expected in 05/2012 Bachelor of Science | Marketing Missouri Baptist University, St Louis, MO GPA:

ENACTUS( Previously SIFE) network.

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Resume Overview

School Attended

  • Missouri Baptist University
  • Missouri Baptist University

Job Titles Held:

  • Owner/Operator
  • General Manager
  • Assistant General Manager


  • Bachelor of Science
  • Bachelor of Science

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