owner operator resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Enthusiastic retail professional with [Number] years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Goal-driven Assistant Store Manager with [Number]-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Attentive Assistant Store Manager offering over [Number] years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.

  • Team oversight
  • Project estimating
  • Merchandising
  • Cost reduction
  • Contract negotiation expertise
  • Staff training and development
  • Strategic project planning
  • Customer relations
  • Marketing tactics
  • Customer relations
  • Merchandise restocking
  • Credit and cash transactions
  • Liquor regulations and compliance
  • Cash management
  • Training and mentoring
  • Bank deposits
  • Customer assistance
  • Cash drawer balancing
  • Issue resolution
  • Product recommendations
  • Cash register operation
  • Payment processing
  • Schedule coordination
  • Customer Service
  • Effective customer upselling
  • Stockroom procedures
  • Store maintenance
  • Shipping and receiving understanding
  • Product displays
  • Organization
  • Multitasking
  • Organizational skills
  • Flexible
  • Active listening
  • Problem resolution
  • Planning
  • Schedule management
  • Supervision and training
  • Staffing
  • Hiring and staffing
  • Strategic planning
  • Bidding processes
01/2011 to 10/2021
Owner/Operator Lineage Logistics Rochelle, IL,
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Organized supplies for use based on expected customer needs.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Identified needs of customers promptly and efficiently.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
03/2009 to 09/2019
Head Cashier Natural Grocers Steamboat Springs, CO,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Helped customers find specific products, answered questions and offered product advice.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Prepared special orders for shipment.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Built and maintained productive relationships with employees.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Answered phone calls to assist customers with questions and pre orders.
  • Counted product stock to maintain inventory records.
  • Resolved issues with cash registers, card scanners and printers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
06/2003 to 05/2007
Assistant Manager Rutgers University New Brunswick, NJ,
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Responded to questions about local area and company services.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
Expected in 05/2002 to to
High School Diploma:
Echols County High School - Statenville, GA
Expected in to to
: Medical Coding
Wiregrass Georgia Technical College - Valdosta, GA
  • Completed continuing education in medical coding

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Resume Overview

School Attended

  • Echols County High School
  • Wiregrass Georgia Technical College

Job Titles Held:

  • Owner/Operator
  • Head Cashier
  • Assistant Manager


  • High School Diploma
  • Some College (No Degree)

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