owner operator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Entrepreneurial Owner Operator with experience and solid history of business success. Built operations from the ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Results-oriented professional bringing expertise in Graphics, Digital - Pad - Screen Printing, Offset Lithography, Flexography, and letter printing, accounting, supply chain, management, sales and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

  • Marketing Tactics
  • KPI Management
  • Labor Relations
  • Decision Making
  • Business Leadership
  • Records Organization and Management
  • Process Improvements
  • Policy Development and Enforcement
  • Customer Service Management
  • Budget Control
  • Problem Anticipation and Resolution
  • Training Management
  • Sales Promotion
  • Administrative Management
  • Quality Assurance
  • Originality and Creativity
  • Supplier Monitoring
  • Operations Oversight
  • Finance and Accounting Oversight
  • Focus and Follow-Through
  • Cost Reduction
Owner/Operator, 10/2004 - Current
Lineage Logistics La Porte, IN,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and creation of operational procedures and workflow planning.
  • Kept track of daily orders and shipments.
  • Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
  • Inspected and repaired printing and design equipment.
  • Mixed ink for correct color viscosity and tested mixes for temperature.
  • Worked with clients to design custom prints including images and color.
  • Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Processed multi orders daily and managed production and shipment systems.
  • Circulated creative folders and obtained sign-offs to maintain efficient production flow.
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Properly handled hazardous waste materials to uphold safety regulations.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Examined and inspected products to identify defects and variations.
  • Adjusted temperature controls of ovens and other heating equipment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Led strategic development of online and traditional advertising plans.
  • Reviewed revenue and expense forecasts to determine accurate budgets.
  • Helped customers design and layout spec ads.
  • Used persuasive techniques to overcome objections and close new sales opportunities.
  • Negotiated pricing following company procedures to close sales with new advertisers.
  • Explained to clients how specific types of advertising helped promote customer products or services.
  • Managed campaign development, creative designs and ad tracking.
  • Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
  • Exceeded department expectations for productivity and accuracy levels.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Established and maintained good public relations and networking within community to develop business.
  • Attended enrollment meetings to communicate client vision and program design to target audience.
  • Represented product offerings and platforms throughout assigned territory.
  • Helped develop marketing materials and ideas to increase referrals.
  • Generated sales audit reports to track and review performance.
  • Completed monthly sales audit reports and expense reports.
  • Researched competitors and customer business models for sales strategy development.
  • Developed strategic growth plans for new and existing customers.
  • Experienced in developing technical and cost proposals.
  • Developed sales strategies and comprehensive understanding of customers' business models.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
  • Selected colors and themes while adding functionality to create new designs.
  • Generated digital image files for use in digital and traditional printing.
  • Worked with customers to present mockups and collect information for adjustments.
  • Consulted with clients to define design requirements and manage product development projects.
  • Created corporate brands by designing cohesive looks between logos and letterheads.
  • Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
  • Directed advertisement, banner and signage projects from concept to final delivery.
  • Formatted print and web application designs for projects with varying specifications.
  • Prepared branding packages for point of sale displays, promotional materials and product packaging.
  • Created personalized portfolio designs according to rigorous client specifications.
  • Produced projects for advertising and informational purposes.
  • Utilized knowledge of production to create high quality images.
  • Adjusted images sizes and selected fonts for all projects.
  • Designed and printed online interactive sales and marketing collateral.
  • Developed layouts, templates and unique branded looks for projects.
  • Maintained and updated database for invoicing and accounting reconciliation.
  • Prepared purchase orders and expense reports.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Compiled financial, accounting and auditing reports to calculate profits and losses.
Production Operator /Customer Service Representative, 10/2003 - 10/2004
Quick Print City, STATE,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Exceeded company productivity standards on consistent basis.
  • Organized client contracts, records and reports to strengthen traceability.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Consulted with clients to define design requirements and manage product development projects.
  • Adjusted images sizes and selected fonts for projects.
  • Prepared finished products for shipment.
  • Processed newly printed book pages, using folding machines, cutting machines and paper joggers to achieve consistent and proper product positioning.
  • Followed customer specifications to set up dies, stamping machines, coil binding machines and saddle stitchers to cut, emboss and bind books of varying dimensions as ordered.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
Print Shop Manager /Graphic Production Artist, 05/2002 - 04/2003
Promovision Palomino City, STATE,
  • Hired, trained, evaluated performance and enforced disciplinary actions for associates.
  • Oversaw POS operations and cash management to reduce errors.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
  • Managed paper, ink and printing supplies, placing orders to replenish inventory with vendors.
  • Trained, managed and motivated employees to promote professional skill development.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Managed daily operations, client relations and IT.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Generated reports detailing project information and predictions.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Managed special projects through effective emergency resolution.
  • Spearheaded recruitment of top talent to fill vacancies.
Plate Maker Supervisor, 09/2000 - 05/2002
Cyber Graphics City, STATE,
  • Handled troubleshooting tasks regarding all prepress equipment to resolve issues quickly and avoid downtime.
  • Reviewed customer files and checked for missing graphics, fonts and other details.
  • Set scanners to specific color densities, sizes, screen rulings and exposure adjustments using keyboards and computers.
  • Assessed digital customer files against supplied hard copy to identify and resolve discrepancies.
  • Verified proper saving of all artwork within designated file structure on company servers.
  • Prepared artwork for offset printing using various technologies, including software.
  • Identified methods to improve processes and addressed ideas and implementation job plan.
  • Mixed developing solutions and colored coating chemicals.
  • Performed minor deletions, additions and corrections to completed plates using tusche, printing ink, erasers and needles.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
Associate of Arts: Graphic And Printing Equipment Operation, Expected in
Southwestern College - Chula Vista, CA
Status -

Other Professional Development - (work history)

  • Bank of America, Personal Banker / Teller II Memphis, TN
  • CCL Label LLC., Flexo Press Operator / Prepress Memphis, TN
  • Federal Express, Handler / Document Scanner Memphis, TN
  • Acorn Press Inc., Prepress Stripper San Diego, CA
  • Raised Ink Inc., Press Operator / Salesmen San Diego, CA
Additional Information
  • Jessica Nolan Sr. with the name comes standards, "Expect the Best"

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Resume Overview

School Attended

  • Southwestern College

Job Titles Held:

  • Owner/Operator
  • Production Operator /Customer Service Representative
  • Print Shop Manager /Graphic Production Artist
  • Plate Maker Supervisor


  • Associate of Arts

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