owner operator resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Skilled team player with strong background in management/ customer service environments. Works well independently to handle assignments and always ready to go above and beyond the basics. Quick learner with good computer abilities. Proficient in performing office and management duties. In-depth knowledge of Microsoft. Energetic leader with proven success in maximizing potential for business development.
Skills
Marketing tactics
Talent development
Territory and account oversight
Customer relations
Employee development
Cash management
Customer assistance
Cash drawer balancing
POS system operation
Order recording
ID verification
Bank deposits
Returns and exchanges
Conflict mediation
Stock management
Opening and closing procedures
Processing payments
Clerical
Facilities maintenance
Safety training
Data management
Supervision
Working collaboratively
Problem resolution
Time management
Troubleshooting
Conflict resolution
Organizational skills
Critical thinking
Leadership
Documentation skills
Report generation
Microsoft Office
Hardware and software updates
Multitasking
People skills
Contract negotiation expertise
Education and Training
Porterville CollegePorterville, CAExpected in ā āAssociate of Arts:Child Psychology - GPA:GPA: 4.3, Dean's List Honoree, Graduated in top 2%
of class
Experience
Lineage Logistics - Owner/Operator Westborough, MA, 06/2014 - Current
Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
Maintained quality and precision by developing culture of stability and strong performance.
Emphasized importance of customer service by modeling services provided to internal and external customers and stakeholders.
Reviewed systems in place to manage internal controls of all financial activities and contributed strategic planning.
Directed the development, implementation, and management of products and services.
Established company culture, vision, goals, and objectives.
Reduced costs by improving efficiency across the board and renegotiating key contracts with more favorable pricing structures.
Hyatt - Manager Savannah, GA, 09/1994 - 01/2013
Prepared payroll and maintenance budgets for corporate management approval.
Supported back office procedures, including hiring and employment processes.
Managed performance of team members by conducting performance appraisals and recommending promotions.
Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Supervised staff, including development of team leaders to improve team management.
Interviewed, hired, and trained all employees and scheduled work hours.
Managed employee performance through disciplining, coaching, and counseling.
Improved the performance of individual team members by motivating and training each person.
Performed facility checks to verify cleanliness and client safety.
Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Established clear objectives and set effective policies to achieve each target with minimal waste.
Analyzed productivity reports to manage overall performance.
Developed marketing campaigns for upcoming events using social media platforms.
Managed residential facility for at-risk individuals, overseeing daily operations.
Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Tracked labor, sales, and inventory and managed operations to maximize returns.
Created menus, ordered groceries, and performed light housekeeping duties.
Oversaw day-to-day operations and special projects in fast-paced setting.
Evaluated performance of associates and mentored underperforming employees on ways to improve.
Trained employees on additional job positions to maintain coverage of roles.
The Bicycle Casino - Bartender Bell, CA, 04/2004 - 01/2008
Requested identification to verify patrons are of legal drinking age.
Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
Used POS system to process cash and credit card transactions.
Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.
Conducted proper housekeeping, including inspecting bottles for purity, proper maintenance of equipment and storing foods properly.
Answered beverage questions and recommended potential choices according to patron preferences.
Reported or resolved safety hazards such as spills or broken glassware.
Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware.
Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.
Worked with management to develop and implement scheduled bar maintenance.
Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.
Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.
Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs.
Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests.
Promoted featured drinks and food specials through social media platforms to encourage sales.
Adhered to all ABC and company-defined regulations.
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