Highly Self Motivated. Excellent broad management skills with highly successful emphasis in sales.
Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed.
Ready to leverage expertise and 20 years of Sales experience to expand revenues. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Confident Sales Director with exemplary communication and team-building skills. Successful leader with more than 20 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.
Skills
Key accounts and territory management
Issue and conflict resolution
Lead generation
Contract development and management
Brand management
Training & Development
Organizational skills
Team building
Working collaboratively
Flexible
Microsoft Office
People skills
Troubleshooting
Business math
Capital improvement planning
Leadership and mentoring
Experience
07/2019 to Current
Owner OperatorEvans Distribution Company – Detroit, MI,
Led startup and opening of business and provided business development, creation of operational procedures, and workflow planning.
Managed a boutique financial brokerage working with structured settlement annuities.
Hired and trained staff of 7 in sales, customer relationship and closing profitable transactions.
03/2018 to 07/2019
Restaurant Investor and Project DeveloperAccor Hotels – Carolina, PR,
Oversaw key project steps, including defining scopes, estimating expenses and setting schedules.
Researched demographics and competitive market analysis prior to beginning new projects.
Strengthened operational and team management practices to optimize project development and oversight.
Assigned work and monitored performance of project personnel.
Developed project plans covering goals, resources required and schedules.
Allocated resources related to staff, materials and budgetary allowances.
Proposed or approved modifications to project plans.
Negotiated to secure favorable quotes and contracts for supplies.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Researched and selected project vendors and consultants.
03/2001 to 02/2018
Sales Executive / Corporate Executive ChefSHETAKIS WHOLESALERS – City, STATE,
Researched valuable emerging markets, corporate clients and product opportunities.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
04/1999 to 11/2000
Assistant Food & Beverage DirectorCAESARS PALACE – City, STATE,
Responsible for ordering and scheduling all bar personnel for every outlet including
Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Obtained highest rating from county health department year over year.
04/1993 to 11/1999
Food & Beverage Director and Executive ChefLAS VEGAS CLUB HOTEL & CASINO – City, STATE,
Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Improved presentation and sales approaches to increase revenue.
Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Estimated potential worker issues to produce detailed resource documentation.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Education and Training
Expected in 04/2018 to to
Certified ServSafe Manager : Food Safety And Security ServSafe - San Diego, GPA:
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