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owner operator resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Highly motivated professional with 3.5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Positive Business Owner with more than 3 years of expertise developing exceptional skills in dog and cat grooming. True leader experienced in pet industry.

Skills
  • Safety precautions and measures
  • Knowledge of cutting methods
  • Grooming and bathing
  • Pet first aid and CPR certified
  • Dog behavior expertise
  • Animal behavior knowledge
  • Breed and species knowledge
  • Animal health understanding
  • Communication
  • Data management
  • Relationship building
  • Active listening
  • Flexible schedule
Experience
01/2019 to Current Owner/Operator Lineage Logistics | Portland, OR,

Owner/operator, dog groomer, cat groomer, dog and cat bather, manager, bookkeeper, appointment maker, office manager,

  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Bathed approximately 4 animals per 6-hour shift.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Groomed over 4 animals each day.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
  • Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
  • Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression.
  • Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
  • Cared for shears, clippers and other grooming tools.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Identified and addressed difficult pet or owner challenges with professional demeanor.
  • Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
  • Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Unloaded and organized supplies and product inventory.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion..
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Set pricing structures according to market analytics and emerging trends.
04/2012 to 10/2018 Dog and Cat Groomer Vetco Clinics | Carlsbad, CA,
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Bathed approximately 9 animals per 8-hour shift.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Groomed over 8 animals each day.
  • Delivered excellent service to pet owners to drive repeat business.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Identified animal health concerns and discussed problems with owners.
  • Helped pet owners improve care of animals by advising on individual animal needs.
  • Consulted with clients about desired cuts and styles for individual animals.
  • Provided owners with quality grooming for large and small animals.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
01/2005 to 01/2010 Grooming Salon Manager Petco | El Cajon, CA,
  • Scheduled employees and oversaw customer appointment calendar.
  • Evaluated and improved team and individual performance.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Trained workers in proper operational procedures and functions and explained company policies.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/1991 to 04/1997 Pet Groomer Apprentice Dogs By Dianne | City, STATE,
  • Maintained clean and orderly play yards, kennels and cages.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Identified animal health concerns and discussed problems with owners.
  • Consulted with clients about desired cuts and styles for individual animals.
  • Provided owners with quality grooming for large and small animals.
  • Groomed over 8 animals each day.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Helped pet owners improve care of animals by advising on individual animal needs.
  • Unloaded and organized supplies and product inventory.
Education and Training
Expected in to to | Animal Health Carrington College California - Sacramento, San Leandro, CA, GPA:

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Resume Overview

School Attended

  • Carrington College California - Sacramento

Job Titles Held:

  • Owner/Operator
  • Dog and Cat Groomer
  • Grooming Salon Manager
  • Pet Groomer Apprentice

Degrees

  • Some College (No Degree)

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