Owner Operator resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.

  • Complex Problem Solving
  • Operational Analysis
  • Profit and Loss Management
  • Leadership and People Development
UMUC Online, Expected in 03/2023 Associate of Arts : Criminal Justice - GPA :
Work History
Lineage Logistics - Owner/Operator
New Orleans, LA, 06/2021 - Current
  • Managing day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Remaining up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Managing up to 5 professionals focused on improving beauty and healthy living initiatives.
  • Overseeing hiring, training, and professional growth of employees.
  • Created document management protocols.
  • Management of scheduling and daily operations.
Paper Transport, Inc. - Owner
Jacksonville, FL, 06/2017 - 06/2020
  • Managed 20 -strong team of sales personnel.
  • Prepared purchased vehicles and completed final delivery checks.
  • Located desired vehicles at auctions and other dealerships.
  • Attended auctions to sell undesirable vehicles and purchase needed makes and models.
  • Completed registration paperwork and sales documentation.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Increased business and expanded team.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Met customers on lot to discuss available vehicles and options.
  • Responded to customer enquiries via telephone and email.
  • Drove team revenue totals by bringing in top sales numbers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Cano Health - Retention Specialist
Miami Shores, FL, 07/2015 - 08/2017
  • Effectively met incoming call center goals.
  • Documented performance review schedule and monitored management for timely completion.
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Made sales calls weekly to existing and new customers for business growth.
  • Reviewed successes and failures to learn from previous mistakes.
  • Developed product demonstrations and presentations for customers.
  • Adhered to appropriate legal scripting when required.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about unresolved issues and completed them to maintain high standards of customer service.
  • Exceeded goals for new accounts in single sales cycle.
  • Trained and mentored new sales representatives, up 5.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
Ericka's Enchanted Palace - In Home Daycare Owner
City, STATE, 01/2005 - 02/2015
  • Managed home environment to keep areas clean, organized and free of safety hazards.
  • Balanced children's days between play, instruction and rest with well-designed schedules.
  • Created and implemented diverse educational strategies to boost development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
  • Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Reviewed curriculum to evaluate success and recommend and implement changes as needed.
  • Managed up to 5 employees.
ORC Protel - Call Center Customer Service Specialist
City, STATE, 01/2008 - 01/2015
  • Responded to customer comments and questions via Live Chat during shifts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Answered up to 150 incoming calls in busy, fast-paced global call center.

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Resume Overview

School Attended

  • UMUC

Job Titles Held:

  • Owner/Operator
  • Owner
  • Retention Specialist
  • In Home Daycare Owner
  • Call Center Customer Service Specialist


  • Associate of Arts

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