Owner Operator resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Visionary Owner/Operator with 20 years leading and growing Travel agency. Proven leader with expertise in driving company vision, directing operations, leading 40employees. Successful at building strong business from ground up by devising marketing messaging to standing out from competitors.
Skills
Marketing strategy development
Documentation and reporting
Strategic planning
Hiring
Employee development
Sound judgment
Experience
01/1999 to CurrentOwner/OperatorLineage Logistics | Black Creek, GA,
Led startup and opening of and provided business development, creation of operational procedures and workflow planning.
Directed hiring and training of new department managers to drive organizational improvements.
Managed agency business, cultivating positive and inviting atmosphere for employees and customers.
Diminished staff turnover and boosted morale by hiring effective team players and initiating new training and scheduling practices.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Recruited and trained 40 independent sales associates and agents during 20-year business history.
Coordinated with webmaster to develop website and create online advertisements, boosting online sales 20%.
Reviewed company software and business programs to determine value and assess viability in live environment.
Promoted branding initiatives, developing effective marketing and sales strategies to meet new business development goals.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Responded promptly to clients regarding visa, passport and security inquiries.
Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
Processed credit and debit payments and handled confidential information with discretion.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Promoted customer service satisfaction by acknowledging and anticipating client expectations.
Explained benefits of purchasing travel insurance with clients.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
01/1989 to 01/1999OwnerAmerican Society For The Prevention Of Cruelty To Animals | New York, NY,
Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
Prepared and processed contracts and order forms for new and existing customers.
Cross-sold additional products and services to purchasing customers.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Calculated total costs for service delivery, including production, delivery and installation requirements.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Strengthened branding initiatives by coordinating annual events to maximize outreach.
Networked to build client base and promote products to new and existing clients.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Answered customers' questions and addressed problems and complaints in person and via phone.
Increased number of return customers by 100% through effective problem solving and conflict resolution.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
06/1970 to 01/1989Chief Registered PharmacistUS Department Of Defense | City, STATE,
Achieved optimum staff performance through proactive management and monitoring of daily activities.
Educated staff on pharmacy-related issues and policy updates, including regulatory changes, drug recalls and investigational studies.
Implemented cost-containment strategies covering both dispensing and procurement activities.
Oversaw and verified work of 10 pharmacy staff to maintain optimum quality controls.
Checked medication orders against appropriate standards of care and recommended therapy changes to treating physicians and facility staff.
Offered clinical expertise to help resolve drug-related questions and concerns initiated by staff and administrators.
Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
Reviewed packages and medication bottles for proper labeling before distributing to patients.
Attended healthcare conferences and seminars.
Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
Prepared medications based on physician orders.
Worked with pharmacy technicians to expedite urgent requests.
Dispensed drugs in hospital environments.
Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
Counseled patients on drug therapies to ensure proper intakes.
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Answered patient questions and data requests.
Counseled patients on appropriate use of over-the-counter and prescription medications.
Maintained compliance with state and federal drug laws.
Education and Training
Expected in 06/1970Bachelor of Science | PharmacyBrooklyn College of Pharmacy Long Island Universit, Brooklyn, NY, GPA:
Activities and Honors
World Travel Holdings Lifetime Achievment Award, 2018
Royal Caribbean SE Travel Agency of the Year, 2014.
CruiseOne Highest Gross Revenue Sales for 10 years in a row from 2003 to 2014.
Numerous other Highest Sales Awards from Numerous Vendors such as Royal Caribbean, Celebrity Cruise Lines, Princess Cruise lInes, etc.
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Resume Overview
School Attended
Brooklyn College of Pharmacy Long Island Universit