Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.
Skills
Portfolio Management
Strategic Planning and Execution
Operational Analysis
Business Development
Annual Planning
Budget Planning
Profit and Loss Management
Organizational Development
Leadership and People Development
Employee Motivation and Performance
Relationship and Team Building
Policy Development
Board Oversight
Investor Relations
Industry Expertise
Complex Problem Solving
Regulatory Compliance
Change and Growth Management
Executive Leadership
Integrity and Transparency
Judgement and Decision Making
Financial Management
Effective Communicator and Public Speaker
Sales Growth
Expectation Management
Human Resources Oversight
Corporate Strategy and Development
Work History
01/2010 to Current
Owner OperatorEvans Distribution Company – Melvindale, MI,
Optimized team hiring, training and performance.
Managed day-to-day business operations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Conducted target market research to scope out industry competition and identify advantageous trends.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Generated revenues yearly and effectively capitalized on industry growth.
Devised processes to boost long-term business success and increase profit levels.
Trained and developed team members to build human capital.
Consulted with customers to assess needs and propose optimal solutions.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Created and monitored promotional approaches to increase sales and profit levels.
Maintained up-to-date administrative records to monitor operational conditions.
08/2017 to 12/2018
Customer Service RepresentativeWayne Savings – Rittman, OH,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Regularly exceeded daily sales and product add-on quotas.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Answered constant flow of customer calls with minimal wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Provided information regarding charge accounts and loyalty programs.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
01/2016 to 07/2017
Customer Service RepresentativeWayne Savings – Wooster, OH,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Regularly exceeded daily sales and product add-on quotas.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Answered constant flow of customer calls with minimal wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Provided information regarding charge accounts and loyalty programs.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Expected in 08/2003 to to
High School Diploma: King High School - Tampa, FL GPA:
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