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Owner/Operator Resume Example

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OWNER/OPERATOR
Summary

Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.

Responsible bartender/ server skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Skills
  • Maintaining glassware stock
  • Health codes compliance
  • Outstanding customer service
  • Anticipating guest needs
  • Safe serving knowledge
  • Beer, wine and cocktails
  • Suggestive selling
  • Extensive spirits knowledge
  • Alcohol ordering
  • Cash register operation
  • Service-oriented mindset
  • Strong communication skills
  • Food service
  • Organizational ability
  • Excellent judgment
  • Cocktail list development
  • Employee training
  • Cash and credit transactions
  • Outgoing personality
  • Balancing the cash register
  • Maintaining a clean bar
  • Problem solving
  • Wine and liquor expertise
  • Verbal communication
Experience
Owner/Operator04/2016 － CurrentFinal Touch CleanersLehigh Acres, Florida
  • Created business plan, established processes and directed operations to offer quality cleaning to customers.
  • Interfaced directly with clients regularly to promote business offerings, answer questions and any further assistance.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
  • Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for pickup.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Met with clients, to ensure each job is met with complete satisfaction.
  • Scrubbed and cleaned bathroom fixtures and partitions on daily (5) basis to remove mildew, dirt and mold.
  • Responds to emergency cleaning requests hourly.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Bartender/server01/2019 － 06/2019United Ale HouseFort Myers, FL
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Processed $650 in daily revenue on average day with totals as high as $2400 during special events and promotions.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Processed over [Number] transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Engaged in small talk with over 20 patrons per day to build rapport and earn repeat business.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Bartender/Server/ Manager06/2016 － 09/2018Capones Coal Fired PizzaFort Myers, FL
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Maintained tight financial controls with highly accurate daily registers.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Prepared and served over 250 drinks per shift in high-volume bar/restaurant environment.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Engaged in small talk with over 10 patrons per day to build rapport and earn repeat business.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Bartender/server/manager11/2010 － 06/2016Tp HoolihansNorth Fort Myers, FL
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases
  • Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Filled ice bins throughout shift and cleaned them two times weekly.
Education and Training
Expected in 06/2020High School Diploma:Bayside High SchoolVirginia Beach, VA
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Resume Overview

Companies Worked For:

  • Final Touch Cleaners
  • United Ale House
  • Capones Coal Fired Pizza
  • Tp Hoolihans

School Attended

  • Bayside High School

Job Titles Held:

  • Owner/Operator
  • Bartender/server
  • Bartender/Server/ Manager
  • Bartender/server/manager

Degrees

  • Expected in 06/2020 High School Diploma : Bayside High School

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