owner operator resume example with 12+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Website, Portfolio, Profiles
- Hair by Jessica
Professional Summary
Motivated business professional bringing 14 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
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Work History
01/2019 to Current
Owner/Operator Lineage Logistics – Avon, OH,
- Managed day-to-day business operations, including accounting, finance, marketing and public relations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maximized efficiency by coaching and mentoring other persons on management principles, industry practices, company procedures and technology systems.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across salon operations
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Trained and motivated employees to perform daily business functions.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Trained and developed team other stylists to build human capital.
- Consulted with customers to assess needs and propose optimal solutions.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
04/2012 to 10-2018
Lead Stylist Levi Strauss & Co. – Schaumburg, IL,
- Highlighted hair in varying shades.
- Performed morning and evening bank runs.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Used variety of hair styling tools, including razor and trxzturizing shears.
- Sanitized all equipment such as brushes and scissors.
- Cut and colored hair for 6 clients daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Escorted guests to and from treatment rooms for specialty salon services.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Counted and documented opening and closing cash amounts daily.
- Completed in-home services for elderly clients unable to travel to salon.
- Permed, relaxed and bleached hair for customers daily.
- Determined appropriate hair treatments based on conditions and textures.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
01/2010 to 11/2011
Barber Gulf Coast Trades Center – New Waverly, TX,
- Used clips and shears to complete various types of fades, shaves and cuts.
- Counted and documented opening and closing cash amounts daily.
- Used scissors, trimmers, clippers, razors and brushes on over [Number] customers with 99% customer satisfaction rate.
- Oversaw all business operations and made strategic decisions.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Completed full and partial shaves with clippers and standard and straight razors.
- Styled hair according to customer preferences.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Educated customers on products to maximize benefits.
- Managed business customer service, responding to requests and concerns promptly.
- Resolved guest complaints about service or style.
- Answered over 15 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Consulted with clients to assess personal style preferences and unique needs.
10/2008 to 01/2010
Manager Papa John's – American Fork, UT,
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Approved regular payroll submissions for employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Cross-trained existing employees to maximize team agility and performance.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Recorded inventory sales into organization's weekly income report.
- Accomplished multiple tasks within established timeframes.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Directed staff and managed annual capital budget.
- Evaluated report data to proactively adjust and enhance operations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
No Degree: Cosmetology
Phillips Hairstyling Institute - East Syracuse, NY,
Phillips Hairstyling Institute - East Syracuse, NY,
- Continuing education in Cosmetology
No Degree:
Masters of Balayage - Online,
Masters of Balayage - Online,
- Completed professional development in Balayage
Expected in 06/2010 to
Associate of Applied Science: Pyschology
Cayuga Community College - Fulton,
Cayuga Community College - Fulton,
Expected in 2004 to
High School Diploma:
G Ray Bodley High School - Fulton, NY
G Ray Bodley High School - Fulton, NY
Certifications
Masters Of Balayage
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Resume Overview
School Attended
- Phillips Hairstyling Institute
- Masters of Balayage
- Cayuga Community College
- G Ray Bodley High School
Job Titles Held:
- Owner/Operator
- Lead Stylist
- Barber
- Manager
Degrees
- No Degree
- No Degree
- Associate of Applied Science
- High School Diploma
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