LiveCareer-Resume

owner operator resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Work Driven, Detail-oriented individual Looking to Secure a career in the Informational technology field that will utilize exceptional Problem Solving, Communication, and IT skills.

Skills
  • Focus and Follow-Through
  • Customer Service Management
  • Organizational Skills
  • Multitasking and Prioritization
  • Technical Troubleshooting
  • Software Evaluation
  • Troubleshooting Network Issues
  • Hardware and Software Repair
  • Problem Anticipation and Resolution
  • Computer Diagnostics
  • Documentation Development
  • Teamwork and Collaboration
  • Microsoft Windows and Office
  • Creative Issue Resolution
  • Mobile Device Repair
  • System Configuration
  • System Maintenance
  • Problem-Solving
  • Vendor Relations
  • Remote Technical Support
  • Hardware Evaluations
  • Time Management
  • Windows XP/Vista
  • Hardware Upgrades
  • Tracking and Documentation
  • Account Administration
  • MS Office Proficiency
  • Application Installations
Education and Training
University of Phoenix Tempe, AZ Expected in 01/2020 Bachelor of Science : Information Technology - GPA :
Eastern Gateway Community College Steubenville, OH Expected in 06/2016 Associate of Science : Information Technology - GPA :
Experience
Lineage Logistics - Owner/Operator
Bethlehem, PA, 04/2021 - Current
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and creation of operational procedures and workflow planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Managed sales presentations to promote product and brand benefits.
  • Read and interpreted blueprints to determine what materials and tools would be needed for assembly.
  • Isolated and removed defects to maintain specification compliance for every part.
  • Assembled complex components after careful review of project specifications and directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Ability Network - Technical Support Specialist II
Minneapolis, MN, 02/2020 - Current
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each customer and work order.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Monitored service orders to completion and closed service tickets.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated and processed programming changes, equipment upgrades and customer and billing information.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Consulted with clients on installed machine security applications and devices to recommend further safety measurements.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Used remote login tools to assist clients with technical and product questions.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Maintained up-to-date case documentation for future reference.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Input customer service orders and tracked orders through to completion.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Managed customer system updates, informing clients of installation progress stages.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Heritage Valley Health System - Beaver - Remote IT Technician
City, STATE, 08/2017 - 02/2020
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Used bolts, rivets and screws to fasten parts.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Inspected and validated repairs before delivery.
  • Restored product condition using proven techniques.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Maintained test equipment to safety standards to drive process integrity and data validity.
  • Delivered on-the-job training and development initiatives to new hires and contractors.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Negotiated with vendors and suppliers to source replacement parts.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Trained customers on proper operation, maintenance and safety of newly installed equipment.
  • Utilized hand tools and epoxy to safely splice cables.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Communicated directly with equipment vendors for defective parts return.
  • Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
  • Contacted customers prior to date of scheduled installation to verify appointment.
  • Operated various diagnostic tools to determine repair plans.

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Resume Overview

School Attended

  • University of Phoenix
  • Eastern Gateway Community College

Job Titles Held:

  • Owner/Operator
  • Technical Support Specialist II
  • Remote IT Technician

Degrees

  • Bachelor of Science
  • Associate of Science

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