Accomplished Owner offering 8 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.
Skills
Sales Promotion
Customer Service Management
Assignment Delegation
Operations Oversight
Mathematical Calculation and Reasoning
Experience
10/2020 to Current
Owner/OperatorLineage Logistics – Grand Forks, ND,
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Hosted special events to boost brand awareness and increase community engagement.
Coordinated with technical and IT teams to develop company website and create online advertisements.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Developed and implemented successful sales strategies to meet business goals.
Set pricing structures according to market analytics and emerging trends.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Resolved issues quickly through meticulous research and quick decision-making.
Kept up-to-date on regulatory changes affecting business operations.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Kept records for production, inventory, income and expenses.
Conferred with customers to understand needs and finalize purchase orders.
Analyzed financial statements and trends to manage cash flow and make business decisions.
Improved company's quality and productivity by streamlining systems and processes.
Determined pricing for products or services based on costs and competition.
02/2014 to 04/2021
Gaming DealerStonebridge Companies – Ogden, UT,
Explained rules, took bets and delivered payouts to facilitate movement of games.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Maintained enjoyable environment by entertaining and engaging players at tables.
Performed functional game duties quickly by efficiently handling money and chips.
Observed gamblers to identify marking, switching and counting cards.
Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Leveraged Software skills to input and compile data gathered from various sources.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
04/2006 to 02/2014
Operations ManagerDIRECTV® Official – City, STATE,
Delivered positive customer experiences by implementing effective quality assurance practices.
Addressed customer concerns with suitable solutions.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Resolved challenges associated with company websites, vendors and telecoms.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Anticipated and tracked operational and tactical risks to provide strategic solutions.
Supported accident investigations and prepared related paperwork.
Connected with clients and developed strategies to achieve sales and customer service goals.
Tracked and replenished inventory to maintain par levels.
Managed scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Presented performance and productivity reports to supervisors.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Guided employees on understanding and meeting changing customer needs and expectations.
Collaborated with team leaders on quality audits.
Enforced federal, state, local and company rules for safety and operations.
Oversaw financial management, budget management, accounting and payroll activities.
Education and Training
Expected in 06/2000 to to
High School Diploma: Tantasqua Regional Vocational High School - Sturbridge, MA, GPA:
Certifications
Licensed and bonded in the state of Connecticut to transport large currency
Table games certified - Knowledge in 11 professional Table Games
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