LiveCareer-Resume

owner operator resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Motivated to get the job done as efficiently as possible, and a quick learner.

Skills
  • Customer relations
  • Strategic planning
  • Team oversight
  • Staff training and development
  • Employee development
  • Multitasking
  • Working collaboratively
  • Time management
  • Workforce Management
Experience
Owner/Operator, 02/2017 to 12/2021
Lineage LogisticsStatesville, NC,
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Supervised staff preparing and serving 100+ meals per day.
  • Complied with regulations from county health department year over year.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
Manager, 04/2012 to 01/2017
Black Butte RanchSisters, OR,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Interviewed, hired and trained new employees.
  • Supervised staff performing daily activities.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
Low Voltage Electrician, 10/2011 to 01/2012
Wildor Restaurant GroupWilson, NC,
  • Traced and diagnosed electrical malfunctions using hand tools and test equipment.
  • Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
  • Assessed, tested and operated variety of electrical components and systems.
  • Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
  • Performed electrical utility services for industrial-based and new building projects.
  • Contributed to various projects, providing value to department, company and client base.
  • Collaborated with diverse team of architects and electrical and mechanical engineers.
Crew Member, 10/2009 to 09/2011
Jets PizzaCity, STATE,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Upheld high standards of productivity and quality in operations.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
Education and Training
High School Diploma: , Expected in 04/2009 to De La Salle Collegiate - Warren, MI,
GPA:

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Resume Overview

School Attended

  • De La Salle Collegiate

Job Titles Held:

  • Owner/Operator
  • Manager
  • Low Voltage Electrician
  • Crew Member

Degrees

  • High School Diploma

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