owner operator resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Reliable and enthusiastic individual with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.

  • Independent
  • Self Motivated
  • Labor relations
  • Marketing tactics
  • KPI management
  • Strategic project planning
  • Employee development
  • Sales leadership
  • Hiring and staffing
  • Customer relations
  • Meticulous attention to detail
  • Proficient in Excel, Microsoft Word
  • Fast Learner
  • Superior computer skills
  • Skilled multi-tasker
Owner/Operator, 01/2003 - Current
Lineage Logistics Bethlehem, PA,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Led startup and creation of operational procedures and workflow planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
Front Desk Receptionist, 12/2020 - 04/2022
Qvaleag Fort Lauderdale, FL,
  • Directed visitor security screening before allowing entry.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Maintained office equipment, scheduling service to repair issues.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Studio Manager, 10/2010 - 09/2012
Fanatics Inc Atlanta, GA,
  • Facilitated weekly studio consultations, sales and order appointments.
  • Trained new employees and maintained healthy staff morale through consistent coaching and team building.
  • Utilized [Software] to process billing and payments for services and goods between company, clients and vendors.
  • Welcomed customers and asked open-ended questions to understand individual needs.
  • Developed from scratch the company's policies and procedures and then proceeded to train all employees on these critical details.
  • Monitored the management staff to ensure that the company's "open-door policy" was consistent, allowing employees to share ideas and openly make suggestions.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Guided studio equipment repairs and services to sustain high-level quality of work.
  • Supervised color manipulation of images, retouching, transmission of files and proofing systems.
  • Identified business issues, creating customized solutions for individual problems.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Education and Training
High School Diploma: , Expected in 06/1992
Jackson Memorial High School - Jackson, NJ
Status -

· Accomplished Owner offering 20 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Jackson Memorial High School

Job Titles Held:

  • Owner/Operator
  • Front Desk Receptionist
  • Studio Manager


  • High School Diploma

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