owner operator resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplished and creative business owner possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

  • Dependable
  • Relationship building
  • Scanning
  • Scheduling
  • Supervisor
  • Team work
  • Business planning
  • Operations oversight
  • Preventative maintenance
  • Relationship management
  • Coaching and mentoring
  • Conflict resolution
  • Client account management
  • Staff training/development
  • Employee scheduling
  • Effective leader
  • Strategic planning
  • Staff management
  • Job inspections
  • Verbal and written communication
  • Negotiation
  • Data collection and analysis
  • Natural leader
  • Goal-oriented
  • Quick learner
  • Positive and friendly
  • Skilled problem solver
  • Exceptional time management skills
  • Customer-oriented
  • Detail-oriented
  • Planning and Organization
  • Personable
  • People-oriented
  • Active listening skills
  • Team management
  • Risk management
  • Troubleshooting and resolution
  • Client needs assessments
  • Data evaluation
  • Hiring and training
  • Quality control enhancement
Work History
03/2011 to Current Owner/Operator Lineage Logistics | Kent, WA,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to issues.
  • Established and maintained clean and comfortable environments in offices and homes, by customizing each job to meet each individual clients needs and expectations.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Received consistent excellent feedback on work quality and customer service.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained new employees in specific job requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
  • Organized and directed operations, including inventory oversight and ordering, workflow management and supervision of production.
  • Complied with all safety protocols and enforced proper equipment and material usage.
  • Ensured total compliance with legal requirements.
  • Achieved project deadlines by coordinating with contractors to manage performance.
04/2018 to 10/2018 Quality Control Manager Stryker Corporation | Miami, FL,
  • Scheduled work assignments and set priorities for each member of department.
  • Monitored processes and procedures, making sure that all met compliance regulations.
  • Managed quality control of completed products according to the supervisor of elections requirements.
  • Supported department of approximately 20 employees by answering questions and mentoring.
  • Collected voters registration cards daily and performed detailed quality inspections.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Determined quality department standards, practices and procedures.
  • Established and tracked quality department goals and objectives.
  • Recorded, analyzed and distributed statistical information.
  • Implemented new quality assurance and customer service standards.
  • Applied coaching techniques and tools to support my superior, and team members in improving performance.
  • Reported all malfunctions to production executives to ensure immediate action.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Inspected voter registration cards and worker progress throughout production.
  • Trained new staff on job duties, company policies and safety procedures for rapid production.
  • Divided and categorized voter registration cards and delivered to each counties supervisor of elections office before deadline.
  • Oversaw canvassers and maintained efficiency in fast-paced environment.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Maintained strict data accuracy standards via multiple reviews of voters registration cards, scanned in and redacted information.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
03/2002 to 06/2008 Painter Caterpillar | Bloomington, MN,
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Minimized disruption of client space and thoroughly cleaned up after completion of each job.
  • Applied paint with cloth, brush, sponge and fingers to create special effects.
  • Cleaned exterior of buildings using motorized power washer.
  • Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Cleaned and properly stored all tools, equipment and supplies at end of each workday and removed trash and debris from work areas.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
  • Performed smoothing and finishing work on walls, trim and cabinetry.
  • Repaired defects in walls including holes and scrapes.
  • Painted surfaces using brushes, spray guns and paint rollers.
  • Valued for being extremely detail oriented.
  • Applied exterior caulking to building joints and seams.
09/2000 to 01/2002 Gutter Installer Topbuild | Lynnwood, WA,
  • Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
  • Fastened joints and seams together to assemble components into metal gutter products.
  • Observed safety practices and procedures to maintain safe and clean working environment.
  • Worked with the owner of the business to resolve any problems, improve operations and provide exceptional customer service.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from gutter installation, protecting company reputation and loyal client base.
  • Improved quality processes for increased efficiency and effectiveness.
Expected in 07/2001 to to GED | Adult/Community Education, Sopchoppy, FL GPA:

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Resume Overview

School Attended

  • Adult/Community Education

Job Titles Held:

  • Owner/Operator
  • Quality Control Manager
  • Painter
  • Gutter Installer


  • GED

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