, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Relationship building
Responsible Alcohol Service
Liquor, Beer and Wine Knowledge
Sales
Cash Handling
Cleaning
Food Preparation and Safety
Point of Sale Systems
Attending multiple customers
Clear and effective communication
New hire training
Inventory
Engaging personality
Beverage preparation
Highly reliable
Work History
02/2011 to CurrentOwner/OperatorLineage Logistics | Macungie, PA,
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Organized and used industrial cleaning products following strict safety procedures.
Worked alongside other cleaners to complete jobs as well as meeting supervising and training needs to complete jobs in corporate office buildings as well as residential properties.
Delivered quality customer service to address urgent needs and cleaning requests.
Used time management and efficient cleaning methods to meet deadlines.
Used vacuum and shampooers to clean all carpeted areas in offices, lobbies and corridors.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
05/2019 to 06/2020Bartender/Server AdministratorDoughboyz Pizza | City, STATE,
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Increased sales significantly by upselling higher-end products to customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Checked guests' identification before serving alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
05/2014 to 07/2016Bartender/Server AssistantOak Grove Tavern | City, STATE,
Provided excellent customer service with attentiveness to proactively assess guest needs.
Handled cash with efficiency to maintain beginning and ending balancing of drawers.
Applied comprehensive knowledge of cocktails as well as cider and beer to increase daily beverage sales.
Set up advertising signs and displays on shelves, counters and tables.
Assisted with dining room set up prior to and after service period.
Engaged in suggestive selling and other sales techniques.
Assisted customers with carry-out service.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Checked identification for minimum age for sale of alcoholic beverages.
09/2005 to 08/2015Bartender/SupervisorFront Row Sports Bar | City, STATE,
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Kept bar presentable and well-stocked to meet all customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Improved and applied social media marketing strategies to increase patronage.
Education
Expected in 06/2018Associate of Arts | Business AdministrationColumbus State Community College, Columbus, OHGPA:
Expected in 2000GED | Westland High School, Galloway, OHGPA:
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