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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

Skills
  • KPI management
  • Strategic planning
  • Program creation and implementation
  • Strategic project planning
  • Life cycle project management
  • Contract negotiation expertise
  • Quality management systems
  • Key partnership cultivation
  • Team oversight
  • Design coordination
Experience
06/2018 to 11/2020
Owner/Operator Lineage Logistics Elgin, IL,
  • Contracted with logistics providers and retailed to customers.
  • Managerial duties included accounting, purchasing, payroll, and training.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Developed business and marketing plans and prepared monthly financial reports.
07/2004 to 07/2018
Sr. Project Manager Computershare Inc Canton, MI,
  • Performed data collection, analysis, and modeling for performance studies.
  • Led and participated in multiple “Process Improvement” cross-functional teams charged with streamlining operations.
  • Reviewed, assessed, and documented operational workflows and optimized processes, policies, and procedures with cross-functional teams and stakeholders using Lean Six Sigma (LSS) principles.
  • Led a cross-functional team to right-size staffing levels and realigned an organization with over 600 full-time employees.
  • Prepared and presented annual business plans and a large operating budget for senior leadership.
  • Implemented strategic initiatives into tactical plans; developed Key Performance Indicators (KPIs) metrics, SWOT Analysis, and SMART goals.
  • Produced Scope of Work (SOW), technical specifications, Request for Proposal/Qualification (RFP/RFQ), project milestone/schedule, and budgets.
  • Delivered small/medium/large and deployed complex projects spanning the city from planning to executing and controlling to closing.
  • Maintained business continuity while ensuring 24/7 operations during infrastructure, services, and systems integration projects.
  • Evaluated progress and quality, approved milestone payments, negotiated change orders, managed issue resolution, and taking corrective action as necessary.
  • Produced and presented community, congressional, state, and local legislative and industry conference briefings to enable land use control ordinances around airports in Texas.
  • Contributed to Master Plan, Environmental Impact Statement (EIS), and multiple grant proposals.
  • Managed Operations Supervisors and staff activities, interfaced with critical stakeholders on short and long-term operational impacts and solutions.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Facilitated deployment of service delivery by supporting sales team with key client insight throughout opportunity assessment and proposal phases.
  • Provided awareness and understanding of overall project portfolio, interactions and issues to team members and stakeholders.
  • Directed service delivery projects through evaluation, determination and delegation of staffing needs, client assignments, capacity planning and project-specific profitability.
  • Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
  • Assessed products brought into supply chain from global partners for compliance with specific company and US transportation, disposal and storage requirements.
  • Coordinated [Type] project team in development of preliminary and final design documents for HVAC systems and fire protection systems.
  • Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
  • Managed multiple project teams engaged in [Type] development in cross-functional environment to reach project success.
  • Presented strategic plan to equity partners and lender to jump start construction.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Drove Agile technical projects spanning multiple business divisions and representing $[Amount] in potential new revenues.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Delivered updates and managed inquiries for delivery of quality products and services.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
  • Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants.
  • Monitored internal financial budgets to measure against projections.
  • Monitored design processes from conceptual phase through construction.
  • Brought in additional project personnel and resources to meet demands.
05/2002 to 07/2004
Operations Agent Ait Worldwide Logistics El Paso, TX,
  • Coordinated aircraft positioning and ground activities in compliance with safety standards.
  • Served as Ground Security Coordinator as required by the Department of Homeland Security.
03/1999 to 05/2002
Sales Engineer Mode Denver, CO,
  • Contracted and designed custom telecommunication solutions.
Education and Training
Expected in
Bachelor’s Degree: Business Administration
BARRY UNIVERSITY - Miami Shores, Florida
GPA:
Proficient with MS Office Suite, Outlook, Project, Visio, and SharePoint
References
References available upon request

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • BARRY UNIVERSITY
Job Titles Held:
  • Owner/Operator
  • Sr. Project Manager
  • Operations Agent
  • Sales Engineer
Degrees
  • Bachelor’s Degree

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