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Owner Operator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I have a very strong and solid work ethic, with strong knowledge of current plumbing and gas codes. Excellent people skills, and follow orders well. I complete projects in a timely manner, but don't like to rush through projects in order to make sure work is done right the first time. My communication skills is another strong suit, as I believe communication is the key to success in all relationships, both personally and professionally. I take my work extremely seriously, as my name goes on all work I do, which is a direct reflection of my character. I have a relentless attitude pertaining to my work, meaning I never quit or give up. I never halfway do a job, and put 110% of my heart and soul into all work I do. I have over 25 years verifiable field experience working in the plumbing & gas field.

Skills
  • Marketing tactics
  • Labor relations
  • KPI management
  • Recruiting and hiring
  • Program creation and implementation
  • Design coordination
  • Project estimating
  • Team oversight
  • Strategic project planning
  • Strategic planning
  • Sales leadership
  • Staff training and development
  • Quality management systems
  • Bidding processes
  • Employee development
  • Hiring and staffing
  • Customer relations
Experience
02/2001 to Current Owner/Operator Lineage Logistics | Grand Prairie, TX,
  • Built and enhanced relationships with clients to boost revenue.
  • Built plumbing company from scratch by establishing plans, sourcing funding and hiring team members.
  • Managed organizational budget and finances.
  • Established plumbing business and carried out daily activities such as sales, service & repair, remodel, rough ins, set outs, and inspections.
  • Oversaw business operations by engaging in and managing all facets and aspects of residential & commercial plumbing.
  • Made financial and logistics decisions in best interest of company.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Took care of escalated customer concerns to increase satisfaction.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed business objectives and strategies to define goals and methods for achievement.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Hired, supervised and mentored staff of 23 talented employees.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Assessed quality and approved work before releasing to clients.
  • Devised internal processes and procedures.
  • Developed estimates for plumbing services based on in-depth knowledge of labor and material expenses.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Coached and encouraged office and field staff to achieve aggressive business goals.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Liaised with vendors such as Ferguson Enterprises (Wade Jones Sales Rep) to build relationships and negotiate deals.
  • Interviewed, trained, and supervised employees.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Approved and processed payroll and required documentation to deliver employee pay on time.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Developed and directed activities of team, implementing culture of excellence by modeling expected behavior.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
03/1997 to 02/2001 Plumber Supervisor State Of North Carolina | Lillington, NC,
  • Reviewed blueprints, building codes and specifications to determine work details and procedures.
  • Estimated time, material and labor costs used in project plans.
  • Prevented fines and interruptions by complying with current International Plumbing & Fuel Gas codes.
  • Participated in educational opportunities by reading professional publications, maintaining personal networks and joining professional organizations.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated duties to employees based on skillset.
  • Reported project progress, site problems and labor status to supervisors.
  • Kept production team moving forward for progress in daily site operations.
  • Recorded job supplies, parts, equipment and employee hours.
  • Created work crew schedules and delegated assignments.
  • Obtained specifications and directed work for construction crews.
  • Reviewed project blueprints and specifications to determine number of plumbers & apprentices needed to complete job.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
01/1995 to 02/1997 Apprentice Plumber/Journeyman Plumber Shaw Services | City, STATE,
  • Operated tools and equipment such as hand saws, pipe cutters and drills on daily basis.
  • Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
  • Performed pipe fabrication, installation and fitting according to proper specifications.
  • Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
  • Identified and located required tools prior to starting each project.
  • Completed basic and semi-skilled plumbing work by following instruction from Supervising Plumbers.
  • Cut and beveled piping using cutting torches, saws and threading machines.
  • Assisted with installation of systems, components and construction materials into new and remodeled buildings.
  • Adhered to established safety practices for work behaviors and equipment operation to prevent mishaps and accidents.
  • Moved and held materials for senior professionals to complete work.
  • Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
  • Operated equipment such as backhoes, excavators and skid steers and remained focused on safety at all times.
  • Assisted Lead Plumber by inspecting pipes and piping systems to assess quality and condition.
  • Assisted craft workers from other trades and shops on variety of projects, including HVAC and Electrical.
  • Installed and replaced water heaters, drain pipes and water supply lines.
  • Installed and repaired gas lines and hot and cold water lines.
  • Cut openings in walls and floors to accommodate pipe and pipe fittings.
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Performed emergency on-call work hours during evening, weekends and some holidays.
  • Operated motorized pumps to remove water from flooded manholes, basements and other facility floors.
  • Created and submitted daily reports on progress of all plumbing projects.
  • Prepared project bids, including parts, labor and equipment needed for each project.
Education and Training
Expected in 05/1992 GED | Vestavia Hills High School, Vestavia Hills, AL GPA:
Certifications

Certified Journeyman Plumber

Alabama State Certification #1479

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75Average

Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Vestavia Hills High School
Job Titles Held:
  • Owner/Operator
  • Plumber Supervisor
  • Apprentice Plumber/Journeyman Plumber
Degrees
  • GED

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