Owner Operator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly motivated professional with 30 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing clinical and non-clinical operations. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced management consultant specializing in leadership growth, change management and goal setting in highly competitive environments.


· Leadership

· Employee development

· Hiring and staffing

· Customer relations

· Strategic planning

· Leadership training and development

· Employee retention strategies

· Regulatory requirements

· Continuous Improvement

· Proposals and presentations

· Mergers and Acquisitions

· Budget oversight

· Public speaking

Owner/Operator, 01/2017 to Current
Lineage Logistics Chesapeake, VA,
  • Established personal business in 2018.
  • Developed mastermind material based on John Maxwell content.
  • Lead successful leadership lunch and learns as well as seminars.
  • Coach fellow John Maxwell team members.
  • Change management consultaning.
  • Utilized coaching and training content while building a high-performance team while in role of VP/CNO role at Netsmart.
VP, Chief Nursing Officer, 05/2006 to 08/2021
Baylor Scott & White Health Midlothian, TX,

Initially hired as a Clinical Consulting Manager, was promoted to Director after starting up new revenue stream. As revenue stream met goals was offered partnership, becoming one of the six owners. After two years as Vice President and Chief Nursing Officer we decided to put ourselves up for sale. Netsmart acquired McBee in May 2019. At that time I took on their coding department as well as maintained McBee’s and continued in the title of VP and CNO, Cultivated and maintained positive working relationships with employees, executives, and other stakeholders.

  • Improved company profits from 19% to 30% margins by optimizing performance strategies and increasing efficiency.
  • Coordinated work across departments to keep teams on track with company goals.
  • Led and managed all operations of 30-million-dollar department.
  • Educated, coached, and mentored mid and upper-level management in leadership strategies.
  • Led major change management and organizational re-designs.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Delivered DISC assessment results to improve team work and associate work engagement.
  • Provided conference training session lectures to reach large audiences by holding classes on coaching and leadership.
  • Negotiated new, existing agreements and statements of work between Netsmart and client.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Successful integration of two acquired entities into operations.
Director, 12/2001 to 05/2006
New York Life Citrus Heights, CA,
  • Case Management and Patient Access, Collaborated with multidisciplinary team to establish comprehensive patient care plans.
  • Streamlined discharge planning to create efficient, patient-oriented care strategies.
  • Defined and applied utilization review methods to guarantee conformance with medical coverage plans.
  • Created and implemented case management programs after analyzing quantitative data about patient intake and discharge.
  • Completed coaching and assessments of team members to hold staff members accountable to case management objectives.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Presented talks at community groups to promote organizational mission and programs.
Director, 10/1994 to 12/2001
New York Life CO, State,
  • Led startup of Presbyterian Home Care Hospice which included business development, creation of operational procedures and workflow design.
  • Maintained up-to-date knowledge of all statutory requirements and regulations in order to obtain initial Medicare certification for hospice.
  • Negotiated key initial contracts and established plans to formalize structure and support growth.
  • Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Monitored organization's internal practices to comply with government regulations.
  • Oversaw monthly, quarterly, and annual financial reporting while developing annual operational budget.
Education and Training
MBA: Business Administration, Expected in
Wake Forest University - Winston-Salem, NC,
Bachelor of Science: Nursing, Expected in
Univ. of North Carolina - Charlotte, NC,

Psychology Focused Coursework

Full Time Student Athletic Trainer

  • John Maxwell Leadership Coaching, Training and Speaking Certification - March 2017
  • DISC (Personality Assessment) Advanced Certification - November 2019

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Resume Strength

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Resume Overview

School Attended
  • Wake Forest University
  • Univ. of North Carolina
Job Titles Held:
  • Owner/Operator
  • VP, Chief Nursing Officer
  • Director
  • Director
  • MBA
  • Bachelor of Science

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