Talented Owner with excellent marketing, customer service and facility oversight skills and more than Number years of experience. Highly effective and comfortable working with people at all levels in organization.
Strategic-thinking individual experienced in sales and operations. Owner of Type business for more than Number years. Offering engaging and pleasant personality with expertise improving customer relationships.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Motivated business professional bringing Number years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
10/2008 to Current
Owner OperatorEvans Distribution Company – Madison, IL,
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Directed successful operational turnaround, eliminating over $3000 in debt within Timeframe.1
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Aligned branding initiatives and sales strategies with client goals.
Devised processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Improved records management systems for leases and contracts to boost renewals timeliness.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
07/1999 to 07/2008
Sales Marketing Coordination Director of OperationsAmerisourcebergen Corporation - Corporate – Whitestown, IN,
Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Organized events and product presentations related to national conferences and conventions.
Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by Number% in sales.
Led crisis management team and provided quick turnaround solutions.
Managed sales promotions and marketing strategies on major social media sites.
Pursued certification in Area of certification to improve creative sales skills and influence decision-makers.
Analyzed sales and marketing data for improved strategies.
Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
Cultivated and maintained strategic alliances with key partners and vendors.
Implemented sales and marketing program to support company objectives, resulting in Number% increase in new business.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sold over $Amount of Type product in Timeframe, exceeding sales goals Number%.
Managed accounts to retain existing relationships and grow share of business.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Implemented systems and procedures to increase sales.
Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
Communicated product quality and market comparisons by creating sales presentations.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
08/2006 to 07/2007
At Home Hospice Care OwnerHome Wellcare – City, STATE,
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Removed trash and straightened counters to keep pharmacy area clean and neat.
Reviewed and evaluated test results to suggest care and treatment options.
Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
08/1992 to 07/1998
BrokerCentral Commodities Financial Services – City, STATE,
Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
Prepared contracts and related documentation according to strict standards.
Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Managed intake of stop-loss RFPs, fulfilled RFPs from internal underwriting team and preferred partners, tracked RFP performance and made recommendations to management for changes to products and policies.
Developed advanced product knowledge to share current information while generating and delivering products quotes.
Fostered positive business relationships to promote continued interest in Type products and services.
Researched Items thoroughly and kept up-to-date on latest trends in marketplace.
Oversaw contract performance with preferred partners by managing override payment, performance and projection.
Arranged sales between buyers and sellers, acting as representative for Type party.
Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Education
Expected in 08/2000
One Semester Short Of Ba: Business Administration Buena Vista - Ottumwa, IA, GPA:
Expected in 12/2011
LPN Nursing: Nursing Practice Indian Hills Community College - Ottumwa, GPA:
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School Attended
Buena Vista
Indian Hills Community College
Job Titles Held:
Owner Operator
Sales Marketing Coordination Director of Operations
