owner operator resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Strategic-thinClaire individual experienced in sales and operations. Owner of a clothing and apparel small business for more than 2 years. Offering engaging and pleasant personality with expertise improving customer relationships. I have a very creative and exceptional background spent in both the retail and healthcare industries. I’m a proven leader with an engaging demeanor and have a success worClaire in the most demanding environments. Talented in training and mentoring very successful teams. A very ambitious , career-focused job seeker, anxious to obtain an entry-level work from home position to help launch my career while achieving company goals. I’m an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Scheduling
Negotiation
Team Oversight
Strategic planning
Verbal and written communication
Order Fulfillment
Complaint resolution
Sales expertise
Medical terminology knowledge
Creative problem solving
Recordkeeping strengths
Strategic sales knowledge
POS systems expert
Good listening skills
Money handling abilities
Shipping procedures understanding
Scheduling
Bookkeeping
Exemplary work ethic
Empathetic and genuine
Outstanding communication skills
Customer Relations
Service-oriented self-starter
Microsoft Office Suite proficiency
Documentation and reporting
Conflict Resolution
Work History
Owner/Operator, 01/2019 - Current Lineage Logistics – Grandview, MO,
Managed day-to-day business operations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Consulted with customers to assess needs and propose optimal solutions.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Aligned branding initiatives and sales strategies with client goals.
Cultivated forward-thinClaire, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Reconciled daily sales, returns and financial reports in QuickBooks.
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Answered many customer inquiries, solving problems and providing product information.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Devised processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Trained and motivated employees to perform daily business functions.
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