Restaurant and customer service professional with over 25 years of hospitality experience. Progressing from serving, bartending, training, supervising, managing to owning and operating two restaurants of my own. Always focused on delivering an exceptional dining experience while elevating service standards and improving revenue. Comfortable in fast paced, high-stress situations with continued focus on attention to detail and follow through.
Qualifications & Expertise
Revenue Generation
Social Media Marketing
Staff Management
Customer Relations
Staff Training/Development
Inventory Management
Relationship Building
Effective Leader
Product development
Resourceful Problem Solver
Education
Old Dominion UniversityNorfolk, VAExpected in ā āBSBA:Finance - GPA:
Professional Experience
Isabella's Bistro - Owner / Operator City, STATE, 10/2015 - Current
Managed daily front of house business operations for our start up full service Italian restaurant including accounting, finance, HR, marketing and public relations.
Created and implemented a social media presence to start a grass roots style of marketing and broader customer reach.
Created a unique wine list to center on Italian wines from small family owned wineries with ongoing staff education to lend to customers upon ordering.
Created an eclectic beer list with focal point being on Italian, State and local area craft beers.
Created signature cocktails focusing on updating traditional Italian aperitivos and after dinner drinks to expand bar sales & the Italian dining experience.
Hired and trained initial personnel, created training and employee manuals to maintain consistency and high-quality standards, and created a family teamwork style environment.
Responsible for working with purveyors, placing all bar orders, tracking bar inventory, minimizing loss and maintaining cost controls.
Managed daily front of house business operations for a $1.2 million full service restaurant with a staff of almost 50 employees including accounting, finance, HR, marketing and public relations.
Rebranded image of this destination dining, special occasion seafood restaurant that then had been in business for 25 years. Created and implemented social media presence triggering increased customer interaction, sales growth, media reviews and repeat business.
Created marketing materials and sales packet for banquet and party services which increased positive customer perception, confidence and bookings.
Created all new and extensive wine list centered around small family owned wineries with uncommon wines and corresponding entree pairings for staff leading to increased wine sales.
Created all new beer list to include a broader range of craft beers and spotlighting local craft beers which increased beer sales.
Established, optimized and enforced more rigorous front of staff training program where steps of service and guest satisfaction were centric.
Increased server guest check averages and lowered comps, voids and discounts by implementing energetic pre-shift sales meetings and by continual coaching and mentoring
Enhanced staff satisfaction and reduced personnel turnover through shift competitions, games, accountability and both recognizing and rewarding staff for excellent media and in-house reviews.
Worked with management on new signature cocktails, after dinner drinks and dessert wines to increase bar sales.
Responsible for working with purveyors, placing all bar orders, tracking bar inventory, minimizing loss, maintaining cost controls.
Improved profitability through implementation of targeting marketing and community activities to increase brand awareness of 3 high volume casual dining restaurants
Designed print advertisements and specialty promotional items
Worked with vendors for pricing & promotional items
Maintained and purchased bar inventory for full service bar
Company wide administrator for customer data base
Planned and organized business events & banquet parties
Assisted in recruiting, hiring & training of front of house personnel
Produced sales/revenue and client feedback reports and spreadsheets
Processing of invoices & receivables
Checked and affirmed all reservations and assisted with any special requests
Responded to any customer issues and handled the resolutions
Organized contests & held classes to boost sales & elevate product knowledge
Cornett Hospitality - Corporate Bar Manager City, STATE, 09/2007 - 08/2010
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Hired, trained & supervised bar staff for 3 high volume full service units
Ordered liquors, beer, wine and bar beverages as well as supplies to ensure stocks were aligned with demand
Established control procedures for all alcohol to lower waste and loss
Daily inventory control and weekly audits
Developed bar training procedures and policies manual
Planned and arranged promotional programs and specialty items
Continual coaching on product knowledge & upsell opportunities through jump starts & wine & spirits classes.
Motivated and inspired staff to provide extraordinary service to guests for an exceptional experience
Maintained steady base of regular guests and business contacts
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