- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Detail-oriented technicJessica with over 6 years of repair experience. Focused and considered expert in maintenance services. Ability to work under pressure while still prioritizing a keen sense of urgency to every customer. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of day to day task and work load.
- Client Service
- Technical issues analysis
- Software Diagnosis
- Troubleshooting Technical Issues
- Hardware and Software Installation
- Experience operating machines
- Mechanical skills
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- Safety Procedures
- AV and Electronics Repair
- Computer-literate
- Mechanical concepts knowledge
- Installation and repair
- Safety Understanding
- Product Knowledge
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Owner Operator, 07/2017 - Current
Evans Distribution Company – MI, State,
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed 2 employees by supervising daily tasks.
- Used knowledge of market trends to create value-added solutions resulting in an increase in revenue streams.
- Aligned branding initiatives and sales strategies with client goals.
- Responded to problems with processing and production equipment and completed timely repairs.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- Monitored social media and online sources for industry trends.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Senior Electrical TechnicJessica, 07/2014 - 07/2017
Engility Corporation – Rochester, MN,
- Erased user data, debugged application issues and refurbished devices for resale.
- De-soldered and re-soldered connections between parts and motherboard.
- Installed new operating systems in Android, IOS, Mac OS, Windows and Linux devices.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving major issues.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Evaluated suppliers by assessing quality, timeliness and complJessicace of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Trained new employees in specific job requirements.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Answered and triaged requests for assistance in order to provide top-notch support.
Service TechnicJessica, 01/2012 - Current
Compliant Healthcare Technology – Middleburg Heights, OH,
- Completed all job reports and logs immediately following service calls.
- Organized work to meet demanding production goals with 98% success rate.
- Meticulously tracked all parts and devices used on each service call.
- Utilize control mechanisms or hands-on procedures to operate machines.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Executed diagnostics, troubleshooting and evaluations on many vehicle brands.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Worked on Gas, diesel and electric vehicles to repair engines, transmissions and electrical systems.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Performed safety and emissions inspections.
Service Tech, 01/2020 - 09/2020
Sunpower Corp. – Bay Area, CA,
- Produced smooth finishes by removing imperfections before and after applying coats.
- Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
- Executed tasks within time and budget constraints.
- Safely and effectively handled wide range of cleaning products and solutions.
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Cleaned and lubricated parts to keep service equipment operating at peak performance.
- Implemented preventive maintenance measures to decrease emergent issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
High School Diploma: , Expected in 05/2015
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Gateway To College Academy - Decatur,
GPA:
No Degree: Mass Communications, Expected in
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Georgia Perimeter College - Decatur, GA
GPA:
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