Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented technicJessica with over 6 years of repair experience. Focused and considered expert in maintenance services. Ability to work under pressure while still prioritizing a keen sense of urgency to every customer. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of day to day task and work load.

  • Client Service
  • Technical issues analysis
  • Software Diagnosis
  • Troubleshooting Technical Issues
  • Hardware and Software Installation
  • Experience operating machines
  • Mechanical skills
  • Safety Procedures
  • AV and Electronics Repair
  • Computer-literate
  • Mechanical concepts knowledge
  • Installation and repair
  • Safety Understanding
  • Product Knowledge
Work History
Owner Operator, 07/2017 - Current
Evans Distribution Company MI, State,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed 2 employees by supervising daily tasks.
  • Used knowledge of market trends to create value-added solutions resulting in an increase in revenue streams.
  • Aligned branding initiatives and sales strategies with client goals.
  • Responded to problems with processing and production equipment and completed timely repairs.
  • Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored social media and online sources for industry trends.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Senior Electrical TechnicJessica, 07/2014 - 07/2017
Engility Corporation Rochester, MN,
  • Erased user data, debugged application issues and refurbished devices for resale.
  • De-soldered and re-soldered connections between parts and motherboard.
  • Installed new operating systems in Android, IOS, Mac OS, Windows and Linux devices.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Read blueprints and schematics to correctly place equipment.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving major issues.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Evaluated suppliers by assessing quality, timeliness and complJessicace of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Trained new employees in specific job requirements.
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Answered and triaged requests for assistance in order to provide top-notch support.
Service TechnicJessica, 01/2012 - Current
Compliant Healthcare Technology Middleburg Heights, OH,
  • Completed all job reports and logs immediately following service calls.
  • Organized work to meet demanding production goals with 98% success rate.
  • Meticulously tracked all parts and devices used on each service call.
  • Utilize control mechanisms or hands-on procedures to operate machines.
  • Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
  • Executed diagnostics, troubleshooting and evaluations on many vehicle brands.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Worked on Gas, diesel and electric vehicles to repair engines, transmissions and electrical systems.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Performed safety and emissions inspections.
Service Tech, 01/2020 - 09/2020
Sunpower Corp. Bay Area, CA,
  • Produced smooth finishes by removing imperfections before and after applying coats.
  • Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
  • Executed tasks within time and budget constraints.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Cleaned and lubricated parts to keep service equipment operating at peak performance.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
High School Diploma: , Expected in 05/2015
Gateway To College Academy - Decatur,
No Degree: Mass Communications, Expected in
Georgia Perimeter College - Decatur, GA

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School Attended

  • Gateway To College Academy
  • Georgia Perimeter College

Job Titles Held:

  • Owner Operator
  • Senior Electrical TechnicJessica
  • Service TechnicJessica
  • Service Tech


  • High School Diploma
  • No Degree

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