Detail-oriented technicJessica with over 6 years of repair experience. Focused and considered expert in maintenance services. Ability to work under pressure while still prioritizing a keen sense of urgency to every customer. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of day to day task and work load.
Skills
Client Service
Technical issues analysis
Software Diagnosis
Troubleshooting Technical Issues
Hardware and Software Installation
Experience operating machines
Mechanical skills
Safety Procedures
AV and Electronics Repair
Computer-literate
Mechanical concepts knowledge
Installation and repair
Safety Understanding
Product Knowledge
Work History
Owner Operator, 07/2017 - Current Evans Distribution Company – MI, State,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Managed 2 employees by supervising daily tasks.
Used knowledge of market trends to create value-added solutions resulting in an increase in revenue streams.
Aligned branding initiatives and sales strategies with client goals.
Responded to problems with processing and production equipment and completed timely repairs.
Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Drove operational improvements which resulted in savings and improved profit margins.
Maintained excellent attendance record, consistently arriving to work on time.
Monitored social media and online sources for industry trends.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Communicated with vendors regarding back order availability, future inventory and special orders.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Erased user data, debugged application issues and refurbished devices for resale.
De-soldered and re-soldered connections between parts and motherboard.
Installed new operating systems in Android, IOS, Mac OS, Windows and Linux devices.
Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
Responded to service requests during and after business hours.
Installed and configured new devices and system components.
Read blueprints and schematics to correctly place equipment.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving major issues.
Monitored social media and online sources for industry trends.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Evaluated suppliers by assessing quality, timeliness and complJessicace of deliveries to maintain tight cost controls and maximize business operational efficiency.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Trained new employees in specific job requirements.
Configured hardware, devices and software to set up work stations for employees.
Removed malware, ransomware and other threats from laptops and desktop systems.
Answered and triaged requests for assistance in order to provide top-notch support.
Service TechnicJessica, 01/2012 - Current Compliant Healthcare Technology – Middleburg Heights, OH,
Completed all job reports and logs immediately following service calls.
Organized work to meet demanding production goals with 98% success rate.
Meticulously tracked all parts and devices used on each service call.
Utilize control mechanisms or hands-on procedures to operate machines.
Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
Executed diagnostics, troubleshooting and evaluations on many vehicle brands.
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Worked on Gas, diesel and electric vehicles to repair engines, transmissions and electrical systems.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Performed safety and emissions inspections.
Service Tech, 01/2020 - 09/2020 Sunpower Corp. – Bay Area, CA,
Produced smooth finishes by removing imperfections before and after applying coats.
Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
Executed tasks within time and budget constraints.
Safely and effectively handled wide range of cleaning products and solutions.
Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Cleaned and lubricated parts to keep service equipment operating at peak performance.
Implemented preventive maintenance measures to decrease emergent issues.
Reviewed technical documentation to complete equipment maintenance and repair.
Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Education
High School Diploma: , Expected in 05/2015 - Gateway To College Academy - Decatur, GPA:
No Degree: Mass Communications, Expected in - Georgia Perimeter College - Decatur, GA GPA:
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