Seasoned business professional with 10+ years of experience in management and customer relations. Skilled in using latest online tools including Microsoft office, QuickBooks, social media and advertising. Possesses excellent presentation and communication skills. Fully committed to customer satisfaction.
Skills
Microsoft Office expertise
Schedule mastery
Customer relations
Project management abilities
Adaptive team player
High-energy attitude
Problem-solving abilities
Product organization
Safety awareness
Flexible
First Aid/CPR
Conflict resolution
Leadership
Multitasking
Supervision
Decision-making
Fast learner
Organizational skills
Education and Training
Central High School Grand Forks, NDExpected in 05/2010 – –High School Diploma: - GPA:
Trident Technical CollegeCharleston, SCExpected in 03/2014 – –Emergency Medical Technology : - GPA:
Experience
Lineage Logistics - Owner/Operator Watsonville, CA, 03/2018 - Current
Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
Handled resident complaints and expedited all maintenance requests.
Generated reports to assess performance and make adjustments.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Increased customer base and market share by promoting product through diverse channels.
Responded promptly to customer questions regarding repair work and explained diagnostics process for uncovering malfunctions.
Explained functionality of newly installed equipment to customers.
Tracked all parts and materials used in repairs or replacements.
Discussed options to install to protect RV from damage.
Completed preventive maintenance for customers to keep machines running at peak levels.
Inspected RVs, including both camper and trailer models, to assess maintenance needs and identify faults.
Tested and troubleshot equipment to locate source of problems and develop correction plans.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Assembled and managed teams for development, construction, sales and marketing initiatives.
Identified client business and operational needs and introduced services to provide solutions.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Help Usa - Licensed Realtor Ronkonkoma, NY, 12/2015 - Current
Analyzed market statistics to identify trends and evaluate current property listings.
Developed bid presentations for buyers and sellers, answering questions and promoting property features.
Hosted property tours and open houses to generate property interest and network with potential clients.
Promoted listings on social media and print advertisements.
Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
Negotiated contracts and educated sellers and buyers about legal disclosures.
Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
Monitored fulfillment of purchase contract terms.
Managed real estate transactions from initiation to closing.
Planned and coordinated open house events.
Prepared and delivered sales presentations.
Promoted sales through advertising, open houses and Multiple Listing Services.
Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
United States Air Force-Short Stay - Recreation Specialist City, STATE, 03/2013 - Current
Maintained participant safety at all times.
Administered finances, documentation and permissions for activities.
Created agendas and communication materials for team meetings.
Handled all delegated tasks.
Collaborated with Recreation Specialist Supervisor to coordinate scheduling around other facility events.
Updated training manual by including new information.
Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
Supervised lifeguard team of 16 team members and assigned daily tasks.
Tested lifeguards' skillsets using scenario simulations.
Developed employee schedules.
Approved timesheets for payroll.
Answered questions about facility hours, policies and programs.
Planned and ordered new equipment and supplies prior to peak season.
Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Reviewed supplies inventory regularly and reordered when stock ran low.
Evaluated performance of staff and addressed areas needing improvement.
Trained new lifeguard staff and held training sessions for existing team.
Oversaw and Patrolled waterfront and recreation areas to identify anyone in need of assistance and provide immediate care.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
