Strategic-thinking individual experienced in sales and operations. Owner of The Salon Pineville for more than 30 years. Offering engaging and pleasant personality with expertise improving customer relationships.
Detail-oriented Owner with proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Dedicated executive with 30-year progressive career in the Beauty Industry . Visionary leader with proven track record of driving organizational turnaround and change management. Forward-thinking and proactive with achievements across sales, marketing, advertising and executive management.
Determined Business Owner with commitment to excellence and more than 20 years of teaching experience. Effective collaborator promoting Beauty and Business.
Versatile business leader bringing 10 years of experience as accomplished . Strategic problem solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in SaaS software..
Accomplishments
Resolved product issue through consumer testing.
Collaborated with team of developers in the development of consumer products for hair thinning and professional color . Created my own cutting system as well as opening recently an advanced boutique trading center for future professionals and CE for licensed professionals.
Skills
Team Oversight
Scheduling
Product Branding
Business launch
Strategic Planning
Coaching and mentoring
Consulting
Partnership development
Relationship building
Profit and Loss
Budgeting
Negotiation
Business Development
Verbal and written communication
Staff Management
Client Service
Business planning
Work History
Owner/Operator, 06/2015 to Current Lineage Logistics – Altoona, IA,
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Optimized team hiring, training and performance.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Aligned branding initiatives and sales strategies with client goals.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Generated revenues yearly and effectively capitalized on industry growth.
Trained and developed team members to build human capital.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Discovered areas of improvement by generating quarterly operational and sales reports.
Conducted target market research to scope out industry competition and identify advantageous trends.
Devised processes to boost long-term business success and increase profit levels.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Reconciled daily sales, returns and financial reports in QuickBooks.
Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
Created and monitored promotional approaches to increase sales and profit levels.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Consulted with customers to assess needs and propose optimal solutions.
Founded and managed Type business, growing revenue to $Amount in first year.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Improved records management systems for leases and contracts to boost renewals timeliness.
Developed key operational initiatives to drive and maintain substantial business growth.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Trained and motivated employees to perform daily business functions.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Oversaw and improved deliveries through proactive coordination of daily operations.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maintained up-to-date administrative records to monitor operational conditions.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Assisted with development of improved seminars and training materials.
Administered job knowledge assessments and competency testing for certification-level training.
Exceeded goals through effective task prioritization and great work ethic.
Company Owner, 06/2015 to Current Lineage Logistics – Baytown, TX,
Provided exceptional customer service to customers, increasing customer loyalty Number%.
Configured hardware, devices and software to set up work stations for employees.
Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Owner/Operator, 06/1995 to Current Res-Care, Inc. – Chenoa, IL,
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Trained and motivated employees to perform daily business functions.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Optimized team hiring, training and performance.
Conducted target market research to scope out industry competition and identify advantageous trends.
Devised processes to boost long-term business success and increase profit levels.
Created and monitored promotional approaches to increase sales and profit levels.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Aligned branding initiatives and sales strategies with client goals.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Instructor, 06/1990 to Current MasterPeace Consulting Group – City, STATE,
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Developed classroom guidelines and assignment rules to communicate expectations.
Tested students on materials presented in workshops and classes to assess grasp of material.
Created and implemented written and oral assessments.
Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
Reviewed class and student records to look for areas in need of improvement and implement plans of action.
Increased student participation by facilitating interesting and relevant events.
Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Education
Cosmetology : Cosmetology Education, Expected in 06/1976 Advanced Beauty School - Tucson, AZ, GPA:
Instructor : Cosmetology Education, Expected in 04/1980 Pineville Beauty School - Pineville, LA GPA:
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