Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Health Care Administrator versed in research and analysis. Seeking a position to develop and implement new and innovative health care improvement processes. Strong problem-solver with excellent time management skills. Extensive experience recruiting, developing and managing clinical staff. Expert in planning and organizing activities consistent with agency goals and mission. After 17 years in operations, a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies.

Education and Training
MBA: Business Administration, Expected in 2010
Keller Graduate School of Management - Bowling Green St University, Ohio

Minor in Project Management

Minor in Human Resources

Masters of Social Work: Social Work, Expected in 1988
Virginia Commonwealth University - Bowling Green St University, VA

Coursework in Human Resources

Coursework in Health Services


Peninsula Hospital: In-patient Hospital for Chemical Dependency based on twelve step program of AA.

Poquoson Social Services: Worked with families in Poquoson County. Adjunct member of Social Services Committee located on Langley Air Force Base to coordinate social services for base families.

Bachelor of Science: Child and Family Community Services, Expected in 1985
Bowling Green State University - Bowling Green St University, Ohio


Planned Parenthood: Responsibilities included scheduling appointments, answering phone, and assisting patients.

Bowling Green Senior Center: Responsibilities included Meals for Wheels, Reading Group and assisting center director as needed.


Member and Commander of Angel Flight, civilian organization supporting AF ROTC on Campus.

Skill Highlights

Accomplished operations director with 18 years experience leading organizations and people to excellence. Accustomed to working the hours needed to accomplish the organization's goals. Master at handling multiple projects at one time with successful results. Able to work within a team to achieve success. Accomplished supervisor who has successfully led employees to improved efficiency.

  • Staffing management ability
  • Proven patience and self-discipline
  • Motivation techniques specialist
  • Confident public speaker
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Effectively influences others
  • Cultural awareness and sensitivity
  • Critical thinking proficiency
Professional Experience
Owner/Operator, 05/2008 to Current
Lineage LogisticsCA, State,

Work with small businesses to created annual goals, objectives and budget and made recommendations to reduce costs.

Assisted in the design and execution of programs that contributed to a profit of a business start up in the 2009 fiscal year. (Opened in 2005)

Teach classes to employees and business leaders to improve skill sets and business objectives

Practice Administrator, 08/2014 to 01/2015
Adventist Health SystemHuntsville, AL,

Carefully selected, developed and retained qualified staff, as well as trained new staff.

Administered, directed and coordinated the activities of the medical practice.

Directed the installation of improved work methods and procedures to achieve practice objectives.

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Directed the installation of improved work methods and procedures to achieve agency objectives.

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Observed strict confidentiality and safeguarded all patient-related information.

Reviewed and approved time cards for processing by payroll department.

Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.

Interim Administrator for Bidwell Surgery Center/Franklin, OH, 10/2012 to 02/2014
Global FoundriesSanta Clara, CA,

Increased average daily case load from 12 patients a day to 13 and achieved over 3000 patients for year 2013, achieved only one other year (2011) at Bidwell Surgery Center. This was an 8% increase from year 2012 to year 2013.

1st Quarter 2014 surpassed patient volumes compared to 1st Quarter 2013 by 13%, making Bidwell the second best performing center in its division out of nine centers.

Increased average net revenue in one year per case by 16%. .

Increased average charge per case by 13% through better accommodation to surgeons and a better mix of cases taking into account the procedure, the MCO reimbursement and our charge in relation to the industry standard.

In one year EBITDA increased by 16%.

Worked with physicians to add additional block time to accommodate their growing schedules. Revamped the block schedule to identify potential opportunities for growth. As a result OB/GYN physicians committed to doubling their volume beginning 1st Quarter 2014.

Reduced overtime among clinical staff by focusing on staffing needs and moving time consuming administrative duties to the administrative office.

In the 2013 annual Clinical Measures of Success, achieved a 96% success rate.

Increased team mate satisfaction from 2012 to 2013 by 22 percentage points.

Year 2013 Physician Satisfaction Survey was in the 80 percentile.

Marketed Bidwell Surgery Center to the local community through visits to offices and appreciation events held at the Center. Created a vision for the facility: “Working together with Passion, Persistence, and Purpose to achieve quality healthcare.”

Put into place a procedure to catch wrong site consents. 100% success rate after the procedure was put into place.

Put into place a QAPI program in anticipation of 2014 guidelines. A 2013 Clinical Measures for Success achieved 14 points out of 20, one point better than the 2012 survey and 2 points better than industry average.

Improved Yearly Staff Competencies, Environment of Care, and Quality Improvement/Risk Management/Infection Control: (CMOS 2012 versus CMOS 2013)

Modified or created new policies as needed: Examples: Revised IV Conscious Moderate Sedation by Non-Anesthesiologist Physician Staff Member; Revised Consent; Developed Policy for Admission Protocols for better patient flow.

Began transition from a Health Inventures Managed Facility to a Surgical Care Affiliates Managed Facility by: 1) Revamping the scheduling position to include Physician Office Liaison Duties. This involved a restructuring of the Administrative Office for team that could produce results; 2) Taking part in the Annual Toys for Tots Campaign, collecting over 20 toys; 3) Implementing Good Catches and Time Outs per SCA guidelines; 4) Revising the Bidwell Logo to incorporate Bidwell’s Blue with SCA’s Blue and Green, thus branding Bidwell Surgery Center as a managed facility by SCA.

Executive Administrator, 08/2011 to 01/2012
Community Health Centers Of Greater DaytonHuber Heights, OH,

In charge of move of business to new location. Responsible for WBS for internal objectives, including review of materials for build-out, purchasing of new furniture and medical equipment, IT upgrades, PA system, Security and new staff.

Developed Employee Handbook in accordance with DOL guidelines.

Revised payroll in accordance with DOL guidelines and corrected payroll PTO errors for staff.

Developed new billing office and promoted staff member to billing manager.

Developed Chain of Command and Organizational Chart of business.

Created Billing and Compliance Manual in accordance with Federal Register guidelines.

Promoted staff member to manager of secondary office for improved patient quality in that office.

Created new referral procedure for new patients which resulted in increased patient flow within one month of implementation.

Reviewed staff personnel records and recommended and achieved raises and/or new duties and responsibilities for current staff members which improved staff morale and productivity.

Medical Practice Manager, 06/2003 to 07/2011
Right At HomeLittle Rock, AR,

Reversed revenue cycle downturn due to improper financial handling by previous manager.

Created Employee Handbook, Policies and Procedures Manual, and Billing and Compliance Manual

Recruited new physician for office and coordinated credentialing of new physician.

Moved business from Sole Prop to Incorporation (S-Corp)

Wrote Business Plan for creation of new business, Pain Alternatives, an Osteopathic Rehabilitation facility.

Negotiated unsecured loan from National City Bank for funds for expansion and move to new location. Negotiated bank loans totaling over $300,000.00 for business development

Supervised built-out of new location to include architectural design of business layout, authorizing of all materials for build-out, purchasing of new furniture and equipment, IT upgrades, EMR implementation, PA system and hiring of new staff. Moved the office from 1500 square feet to over 5000 square feet, with additional exam rooms and rehabilitation area.

Building location is on the Cinday Corridor, I-675 and I-75, with easy access from I-70. Patient population centered on the Cinday Corridor, with patients from surrounding States, primarily Indiana, and northern Ohio.

Developed business plan which resulted in a 37% increase of charges in three years. Developed use of codes for maximum revenue. Profit achieved at Pain Alternatives for yr. 2010.

Managed a successful business with minimal staff, ratio of 1 staff to 1 provider, and minimal turn-over of staff. Maintain high morale and productivity of staff in a recessive economy. During tenure as manager, staff increased from three FTE's to between 10 to 12 FTE's, depending on patient flow.

Responsible for account receivables, accounts payable, taxes, payroll, business insurance and healthcare insurance.

Developed marketing plan which included radio, phone book advertising, and Internet. Internet included a web page, yellow book pages, and a presence on Google searches. Marketing plan targeted population areas of focus demographics, early stage female baby boomers. Targeted counties were Montgomery, Greene, Clark, and the Cincinnati area.

Office Manager, 08/1998 to 07/2003
Max's Jewelers And Loan Co., IncCity, STATE,
* Responsible for human resources of business, including payroll, hiring and firing. * Responsible for accounts payable, taxes, payroll, business insurance and healthcare insurance. * Developed a budget for the business for maximum revenue. * Co authored Business Plan with owner for improved financial performance over a five year period. Turned business from loss to net profit at end of time period. * Plan focused on increasing business tempo and revenue by 150% * Analysis of accounts payable led to creation of minimum pawn inventory to achieve business sustainable revenue from only interest and storage.
Comprehensive Therapist, 07/1988 to 05/1989
Cumberland HospitalCity, STATE,
* Maintained clinical caseload of 12 adolescents with both disease and injuries. Diseases included a majority of Type One Diabetes. Caseload also included patients with Spina Bifida, eating disorders, and disability due to brain trauma. * Responsible for individual therapy, group therapy and family counseling. * Worked as part of a team of therapists that included Speech Therapists, OT, PT, Psychiatrists, Education Specialists and Nurses. * Case management which included maintaining contact with patient's families, coordinating outside treatment for discharged patients and long term treatment for patients with brain injuries. * Developed group therapy for diabetics based on therapy concepts from the twelve step program for chemical dependency and co dependency. * Group therapy followed a 12 week program, the average stay of a resident, with three meetings a week. In this way, it ensured that each resident would receive the entire teaching over their residential stay. * With assistance from the Dietician, brought back weekly group outing for Diabetic residents to fast food restaurants focusing on food choices and behavioral modification.
Contracted Family Program Coordinator, 07/1987 to 05/1988
Peninsula HospitalCity, STATE,
* Responsible for group therapy. * Developed weekend group therapy for family members of residents in newly created Co Dependency Unit focusing on the twelve step program from AA.
Professional Affiliations

Professional Association of Healthcare Office Management

Member since 2003

Local Dayton Chapter:

Treasurer: 2006

President Elect: 2007

President: 2008

Chair of Annual Seminar: 2009: The seminar resulted in the highest number of attendees to date and a $2,000.00 profit for the organization.

Have been a member of various committees throughout tenure.

Founding Member of South Dayton Conservative Chavurah


Created to serve the social and religious needs of Conservative Jews in South Dayton.

Formed as a 501-3C. Solicited donations from members and Jewish community for maintenance of group. Group was self sustaining during existence.

As a member of Board of Directors, worked with the members of the Board of Directors to create a group responsive to members needs.

Developed monthly meetings, holiday events and created a monthly flyer for members.

Marketed events to local community through direct mailings and advertising in the Dayton Jewish Observer. Listed as official Jewish Institution in the Dayton Jewish Observer.

Billing, Emr, Healthcare, Payroll, Accounts Payable, Business Plan, Increase, Buying/procurement, Purchasing, Scheduling, Access, Account Receivables, Advertising, Business Development, Loans, Marketing, Marketing Plan, Receivables, Class, Comprehensive Large Array Data Stewardship System, Financials, Gastroenterology, Statistical Analysis, Team Lead, Human Resources, Budget, Inventory, Of Accounts, Office Manager, Masters Of Business Administration, Mba, Project Management, Therapy, Branding, Cases, Cmos, Infection Control, Its, Liaison, Restructuring, Risk Management, Satisfaction, Staffing, Trading, Case Management, Disability, Fast Food, Teaching, Training, Answering, Business Consulting, Cmm, Coding, Collections, Credit, Deployment, Financial Analysis, Hippa, Infectious Disease, Maintenance, Medicaid, Medical Management, Medical Terminology, Medicare, Office Management, Office Medical, Operations, Pain Management, Recruiting, Social Services, Team Building, Executive Administrator, Personnel Records, Pto, Security, Wbs

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • Virginia Commonwealth University
  • Bowling Green State University

Job Titles Held:

  • Owner/Operator
  • Practice Administrator
  • Interim Administrator for Bidwell Surgery Center/Franklin, OH
  • Executive Administrator
  • Medical Practice Manager
  • Office Manager
  • Comprehensive Therapist
  • Contracted Family Program Coordinator


  • MBA
  • Masters of Social Work
  • Bachelor of Science

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