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Owner/Operator Resume Example

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OWNER/OPERATOR
Professional Profile
Innovative business owner defined by ability to rapidly understand new technologies and gain new skill sets. Seeking to bring an understanding of changing business processes to a collaborative position.  Seeking an opportunity to showcase a diverse background in business management and the ability to facilitate multiple projects simultaneously. Highly qualified, detail-oriented and hardworking with more than six years of experience.
Qualifications
  • Quality control and improvement
  • Strategic planning
  • Social media and networks
  • Conflict resolution
  • Eye for detail
  • Critical thinking
  • Leadership
  • Task delegation
  • Customer satisfaction
  • Six years business administration experience
  • Financial analysis understanding
  • Computer understanding
  • Type approx. 36wpm
  • Strategic planning
  • Customer standpoint analysis
Experience
04/2011 to Current
Owner/OperatorColonial Capital Landscaping － New Bern, NC
  • Five years of management experience.
  • Established and maintained effective communication system.
  • Recruited, retained and developed staff.
  • Identified and drove creative solutions for problems.
  • Cultivated strong working relations with other industry executives.
  • Ensured exceptional client service and quality service offerings.
  • Mowing and maintaining landscapes for both commercial and residential clients General book keeping (QuickBooks Online used) Expense management and budget balancing Designing landscapes that meet customers' wants and needs with similar vision while maintaining quality standards Purchasing all equipment and maintenance products Ensuring customer satisfaction.
  • Employee management Payroll tracking Five years of project management experience.
  • Ensured that team member responsibilities were defined and understood.
  • Maintaining with general welfare of the business and employees in mind.
  • Implemented corrective actions.
  • Provided strategic direction on prioritization, integration and resource application.
  • Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
  • Trained and supported users during new system implementations and upgrades.
  • Handled telephone inquiries.
  • Maintained or improved margins over previous years.
10/2010 to 08/2011
Assistant store managerAutoZone Inc － Wilmington, NC
  • Management experience.
  • Ensured that team member responsibilities were defined and understood.
  • Sell all parts needed to "get the job done right" as defined in our employee sales responsibilities Answer phones in a professional manor and get callers connected to the person requested or locate items in need Drive parts to commercial accounts when help is needed in the commercial department Performed random audits on cash registers to ensure minimum "cash shrink" Run overstock reports regularly Ensure other staff stays on task and remains busy with general retail responsibilities for the good of the company Coach and Train senior and new employees Interact with customers in a professional manor Work with computers and solve small problems contact IT department if issues were critical or in need of assistance Correct inventory as needed ship and receive merchandise at least three times a day Standing for lengthy periods of time Traveling to other stores for inventory control assistance Helping with new store setups Ensuring 100% customer satisfaction Coordinated and lead efforts across a large cross-functional team with our commercial division, hub, other stores in the district, and sales representatives.
  • Ensure consistent and comprehensive investor protection.
  • Tracked departmental output.
04/2008 to 05/2013
Volunteer Fire SpecialistNew Bern Fire-Rescue － New Bern, NC
  • Fighting fire, assisting any officers (fire dept.) with tasks needed
  • Tagging the hydrant from the engine in a timely manner
  • Checking all fire apparatus and ensuring all equipment is present and in good working condition
  • Changing and filling any low air cylinders
  • Cleaning facility and overall appearance upkeep
  • Washing apparatus
  • Cooking on assigned days
  • Complete incident reports
  • Assisting the public with smoke detectors
  • Attending at least 34 hours of training each year
  • Cleaning any dirty turn out gear
  • Studying maps of the city's layout and knowing best routes for emergency response
  • Locating hydrants for fire engine hook up
  • Ensuring all communication procedures are followed
  • Knowing policies and procedures during any incident Knowing plain text for radio transmissions.
  • Attend at least 24 hours of duty a month.
Education
6/2008
High School Diploma: Computer Engineering Business Administration Business AdministrationNew Bern High School Academic Drive － New Bern, NC, United StatesComputer Engineering Business Administration Business Administration
Some basics of Business Administration are completed including Beginning collage math courses up to college algebra Beginning collage writing and literature Public speaking History Continuing Education: NC Firefighter I & II Certification Craven Community College － New Bern, NC, United States
10/13/2009
Cape Fear Community College － Wilmington, NC, United States
1/10/2010
NC Firefighter I & II CertificationCraven Community College － New Bern, NC, United StatesResponse to Hazardous Material Awareness
9/2009
Fire Alarms & CommunicationsFire Prevention
1/2010
Ropes- Level I
2/2010
Overhaul
Skills
  • Bookkeeping
  • Good with computers and technology
  • Fast learner
  • Very personable enthusiastic person
  • Advanced problem-solving
  • Great organizational skills
  • Work well with customer, clients, guests, coworkers, administrators and general public.  Ten years' experience.
  • Good with following direction and saking questions to ensure similar vision as to meet and exceed expectations
  • Great work ethic
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Resume Overview

Companies Worked For:

  • Colonial Capital Landscaping
  • AutoZone Inc
  • New Bern Fire-Rescue

School Attended

  • New Bern High School Academic Drive
  • Craven Community College
  • Cape Fear Community College
  • Fire Prevention

Job Titles Held:

  • Owner/Operator
  • Assistant store manager
  • Volunteer Fire Specialist

Degrees

  • High School Diploma : Computer Engineering Business Administration Business Administration
    Some basics of Business Administration are completed including Beginning collage math courses up to college algebra Beginning collage writing and literature Public speaking History Continuing Education: NC Firefighter I & II Certification

    NC Firefighter I & II Certification
    Fire Alarms & Communications
    Ropes- Level I
    Overhaul

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