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Owner/Operator Resume Example

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OWNER/OPERATOR
Summary

Talented in customer service highly effective at customer /client relationships. Expertise includes effective judgment and listening skills as well as in-depth grasp of industry operations.

Many years of experience in customer service work and handling high stress, fast paced environments.

Highly personable and effective at selling a companies product.

Skills
  • Marketing tactics
  • Labor relations
  • KPI management
  • Strategic planning
  • Customer service
  • Medical procedures
  • Product branding
  • Design coordination
  • Staff training and development
  • Hiring and staffing
  • Customer relations
  • Recruiting and hiring
Experience
01/2019 to Current
Owner/OperatorCentral Coast Cleaners － Pismo Beach, CA
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Assessed, optimized and elevated operations to target current and expected demands.
11/2018 to 06/2019
Medical Assistant ReceptionistRevive MD － San Luis Obispo, CA
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Updated group medical records and technical library to support smooth office operations.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Updated patient financial information to promote accurate record keeping.
03/2018 to 01/2019
Home CaregiverPrivate clients － Grover Beach, CA
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Documented client progress in charts and logbooks.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Monitored and reported clients' progress.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
05/2017 to 01/2018
ReceptionistAurora property services － San Luis Obispo, CA
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Rendered information to callers and drafted office emails.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
Education and Training
06/2019
Associate of Science: Medical AssistingCentral California School of Continuing Education － San Luis Obispo, CA
Professional references

* Yvonne Blanchard -property manager for Aurora Property services

#+1 (805) 748-0085

*Michelle Cady -Head medical Assistant at Revive MD

#+1 (805) 234-5281

*Mike Murphy- owner of MM Elite -cleaning client

# (805) 423-4662

Personal References

* Alisa Cechetti - Tally Vineyards

#+1 (805) 710-0443

*Emily Sullivan- Regional Manager MindBody

#+1 (480) 233-6726

*Alexa Heter- Heter Accounting

#1 (805) 698-0519

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Resume Overview

Companies Worked For:

  • Central Coast Cleaners
  • Revive MD
  • Private clients
  • Aurora property services

School Attended

  • Central California School of Continuing Education

Job Titles Held:

  • Owner/Operator
  • Medical Assistant Receptionist
  • Home Caregiver
  • Receptionist

Degrees

  • Associate of Science : Medical Assisting

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