Owner/Operator Resume Example
Talented in customer service highly effective at customer /client relationships. Expertise includes effective judgment and listening skills as well as in-depth grasp of industry operations.
Many years of experience in customer service work and handling high stress, fast paced environments.
Highly personable and effective at selling a companies product.
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- Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered daily phone calls to schedule appointments and address patient inquiries.
- Updated group medical records and technical library to support smooth office operations.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Addressed, documented, and responded to incoming correspondences to address client queries.
- Updated patient financial information to promote accurate record keeping.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Facilitated best care by developing strong and trusting rapport with patient.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Documented client progress in charts and logbooks.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Monitored and reported clients' progress.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Sorted incoming mail and directed to correct personnel each day.
- Rendered information to callers and drafted office emails.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Prepared, compiled and filed documents as well as reports presented to various parties.
* Yvonne Blanchard -property manager for Aurora Property services
#+1 (805) 748-0085
*Michelle Cady -Head medical Assistant at Revive MD
#+1 (805) 234-5281
*Mike Murphy- owner of MM Elite -cleaning client
# (805) 423-4662
* Alisa Cechetti - Tally Vineyards
#+1 (805) 710-0443
*Emily Sullivan- Regional Manager MindBody
#+1 (480) 233-6726
*Alexa Heter- Heter Accounting
#1 (805) 698-0519
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Resume Overview
School Attended
- Central California School of Continuing Education
Job Titles Held:
- Owner/Operator
- Medical Assistant Receptionist
- Home Caregiver
- Receptionist
Degrees
- Associate of Science : Medical Assisting
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