Owner/Operator Resume Example

*KEY ACHIEVEMENTS

• Placed and canceled an average of 200+ orders from customers, distributors, and agents a month.
• Maintained our customer account information (incl.
• Canceling and updating customer accounts.).
• Prepared monthly reports on customer satisfaction.
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• Received the monthly "excellent effectiveness" award on multiple occasions.
• Helped to resolve a recurring product complaint by identifying the cause and coming up with a cost saving solution thus fixing the issue entirely.
• Maintained and influenced a responsible yet positive work ethic for myself and my peers.
• Attention to Detail.
• Improving Customer Experience.
• Interpersonal Skills.
• Complaint Resolution.
• Communication.
• Patience.
• Problem Solving
• My reason for leaving was I had no other choice seeing as how the company went out of business and had shut down.

Work Experience/Everyday Tasks and Responsibilities

• Placed and canceled an average of 200+ orders from customers, distributors, and agents a month.
• Maintained our customer account information (incl.
• Canceling and updating customer accounts.).
• Prepared monthly reports on customer satisfaction.
• Recommended optimal merchandise based on customer needs and desires.
• Recommended merchandise to customers based on needs and preferences.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Stayed up to date on store promotions, payment policies and security practices.

• Monitored employee performance and safety
• Trained multiple employees in effective work procedures and performance strategies.
• Assisted store management with meeting standards of service and quality in daily operations.
• Sustained safety protocols to ensure proper and safe handling of equipment and materials.
• Inspected incoming supplies to verify specifications and quality standards.
• Patrolled work areas every 2 hours to inspect operations, identify concerns and implement corrective actions.
• Motivated team members to complete assigned tasks and perform at exceptional levels.
• Completed opening and closing duties to facilitate business operations.
• Determined efficient work schedules for my team on a two week basis to keep our projects moving and each shift properly staffed.
• Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows and resulted in my team members being awarded our monthly "excellent effectiveness award" two months in a row and four months in total.
• Established solid working relationships with peers, along with management through effective communication, and my genuine people skills.

• I began as a part time dishwasher, worked anytime I was called in, also volunteering to pick up extra shifts.
• After three months I was brought on full time.
• Key Achievements.
• After a total of six months of hard work, I was offered a career advancement of Prep cook that came with a pay raise.
• I also served and waited tables on nights we were short handed.
• My reason for leaving was I had gotten a job with more opportunities, better pay and room for career advancement at The Witches Brew.