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Owner/Operator Resume Example

Resume Score: 80%

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SR
OWNER/OPERATOR
Summary

Seeking a career where I am able to utilize my work experience and skills in a company that I can grow.

  • Personable customer service associate dedicated to providing the highest level of customer service.
  • Available for any shifts, flexible hours
  • Hard worker
  • Outgoing/Eccentric
  • Efficient with the ability to multitask
  • Attentive to detail
  • Ready to work
  • Authorized to work in the US for any employer
Skills
  • Problem solving(6 years)
  • Customer Service (6 years)
  • Attention to detail (6 years)
  • Customers satisfaction (6 years)
  • Supervising Experience (4years)
  • Attention to Detail
  • Interpersonal skills
  • People Person
  • Customer-focused service
  • Credit card payment processing
  • Business development understanding
  • Office equipment proficiency
  • Technologically savvy
  • Active listening
  • High-energy attitude
  • Call center experience
  • Project management abilities
  • Adaptive team player
  • Store maintenance
  • Problem-solving abilities
  • Product organization
  • Operating equipment
  • Repairing frames
  • Refinishing wood
  • Managing inventory
  • Troubleshooting problems
  • Quality control standards
  • Team building
  • Problem resolution
  • Project organization
  • Supervision
  • First Aid/CPR
Experience
Owner/Operator / Signature Cuts & Crafts by Sara - Athens, TN03/2018 - Current
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Edited photographs and produced graphic design artwork using Adobe illustrator and design space.
  • Determined materials, tools and equipment needed for product order fulfillment.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
  • Processed written and verbal instructions, prints and work orders.
  • Delivered products to customer locations.
  • Collaborated with others to discuss new ideas and to hear all opinions.
Customer Service/Shift Supervisor / The Witches Brew - Chattanooga, TN01/2016 - 12/2018

*KEY ACHIEVEMENTS

  • Placed and canceled an average of 200+ orders from customers, distributors, and agents a month.
  • Maintained our customer account information (incl.
  • Canceling and updating customer accounts.).
  • Prepared monthly reports on customer satisfaction.

  • Received the monthly "excellent effectiveness" award on multiple occasions.
  • Helped to resolve a recurring product complaint by identifying the cause and coming up with a cost saving solution thus fixing the issue entirely.
  • Maintained and influenced a responsible yet positive work ethic for myself and my peers.
  • Attention to Detail.
  • Improving Customer Experience.
  • Interpersonal Skills.
  • Complaint Resolution.
  • Communication.
  • Patience.
  • Problem Solving
  • My reason for leaving was I had no other choice seeing as how the company went out of business and had shut down.

Work Experience/Everyday Tasks and Responsibilities

  • Placed and canceled an average of 200+ orders from customers, distributors, and agents a month.
  • Maintained our customer account information (incl.
  • Canceling and updating customer accounts.).
  • Prepared monthly reports on customer satisfaction.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise andrestocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stayed up to date on store promotions, payment policies and security practices.
Shift Supervisor / The Witches Brew - Chattanooga, TN01/2016 - 12/2018
  • Monitored employee performance and safety
  • Trained multiple employees in effective work procedures and performance strategies.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Sustained safety protocols to ensure proper and safe handling of equipment and materials.
  • Inspected incoming supplies to verify specifications and quality standards.
  • Patrolled work areas every 2 hours to inspect operations, identify concerns and implement corrective actions.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Completed opening and closing duties to facilitate business operations.
  • Determined efficient work schedules for my team on a two week basis to keep our projects moving and each shift properly staffed.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows and resulted in my team members being awarded our monthly "excellent effectiveness award" two months in a row and four months in total.
  • Established solid working relationships with peers, along with management through effective communication, and my genuine people skills.
Prep Cook / The Lighthouse - Ten Mile, TN05/2014 - 02/2016
  • I began as a part time dishwasher, worked anytime I was called in, also volunteering to pick up extra shifts.
  • After three months I was brought on full time.
  • Key Achievements.
  • After a total of six months of hard work, I was offered a career advancement of Prep cook that came with a pay raise.
  • I also served and waited tables on nights we were short handed.
  • My reason for leaving was I had gotten a job with more opportunities, better pay and room for career advancement at The Witches Brew.
Education and Training
Liberty Academy - Lynchburg, VASome College (No Degree): Business Administration
Meigs County High School - Decatur, TN2013GED
Statesboro High School - Statesboro, GA2012High school
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Signature Cuts & Crafts by Sara
  • The Witches Brew
  • The Lighthouse

School Attended

  • Liberty Academy
  • Meigs County High School
  • Statesboro High School

Job Titles Held:

  • Owner/Operator
  • Customer Service/Shift Supervisor
  • Shift Supervisor
  • Prep Cook

Degrees

  • Liberty Academy - Lynchburg, VA Some College (No Degree) : Business Administration
    Meigs County High School - Decatur, TN 2013 GED
    Statesboro High School - Statesboro, GA 2012 High school

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