Owner/Operator Resume Example
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OWNER/OPERATOR
Professional Summary
Detail-oriented & driven professional with a self-starter attitude! Proven ability to build relationships and maintain partnerships to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, displaying excellent communication skills, and multi-tasking with a strong sense of urgency.
Skills
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Work History
10/2014 to CurrentOwner/OperatorLineage Logistics | Oxnard , CA
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Remained up-to-date on current product trends and attended tradeshows to view and purchase inventory for resale.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Improved brand awareness by monitoring all marketing campaigns and fostering positive relationships with customers.
- Managed marketing strategy creation and advertising initiatives to better promote brand.
- Implemented operational strategies and effectively built customer and employee loyalty.
09/2010 to 06/2011CSR /Service Dispatcher2-10 Home Buyers | Sacramento , CA
- Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Responsible for opening service center each morning
- Created daily accountability spreadsheets
- Created a healthy, positive, professional relationship with each service technician
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize hundreds of daily calls.
- Resolved service problems, improved operations and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Oversaw administrative duties such as data entry, filing, word processing, excel spreadsheets, creating work orders, & directing calls
02/2008 to 06/2010Warranty Claims Administrator Atlanta Refrigeration Services Co | City , STATE
- Oversaw all daily invoicing and billing duties as pertaining to parts and service.
- Responsible for filing all warranty claims as required per each manufacturer.
- Maintained all third party billing and billing exceptions.
- Received and maintained all incoming invoices and documents related to billing department.
- Assisted in the construction and implementation of new and improved billing procedures.
- Maintained and oversaw equipment leases agreements.
- Worked closely with collections and sales departments, providing most recent billing activity information.
- Provided training on invoicing for all applicable employees and delegated daily invoicing tasks as needed.
- Fostered and maintained positive working relationships with individual manufacturers and distributors.
01/2007 to 02/2008Receptionist / Dispatcher Heritage Service Group | City , STATE
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Filled walk-in and will-call parts orders & processed payments.
- PROMOTED to Dispatch Team October 2007.
- Dispatched 10-20 service technicians, including scheduling & routing.
- Provided excellent customer service & electronic notations on accounts.
- Worked with MASS500 software to maintain work orders, warranty part requests, and other documentation needed for prompt billing.
- Worked closely with the parts department to ensure each tech had necessary parts & placed parts orders on service tech's behalf.
- This company then merged in Feb. 2008 with ATLANTA REFRIGERATION & I was hired on with the merge.
Education
Bachelor of Science | Multimedia Design & Development DeVry University, City
- Coursework in Graphics, Multimedia, & Web Design
Volunteer Work
I have a passion for my community and have volunteered to work with children who are underserved at Sheltering Arms & as a GSGA Girl Scouts Troop Volunteer! (Troop #19719), during which I acted as Co-Leader and Cookie Sales Coordinator.
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Resume Overview
School Attended
- DeVry University
Job Titles Held:
- Owner/Operator
- CSR /Service Dispatcher
- Warranty Claims Administrator
- Receptionist / Dispatcher
Degrees
- Bachelor of Science | Multimedia Design & Development
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