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Owner/Operator Resume Example

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OWNER/OPERATOR
  • www.hillbilly-outfitters.com
Professional Summary

Business-driven individual with more than 8 years working as General Manager for Restaurants, Electrical company, and E- Commerce organization. Determined and experienced in developing client rapport, Leadership, Communication and negotiation, Networking, Marketing, Sales and Customer Service. Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Resourceful Marketing Leader that can successfully execute strategic marketing initiatives and effective brand management in both domestic and international markets. Knowledgeable Marketing professional skilled in creating and monitoring targeted marketing campaigns. Strong knowledge of Google Analytics and SEO with passion for driving website traffic to increase brand engagement. Versed in developing social media content aligned with brand image and target audience.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.
Skills
  • Relationship Development
  • Team Management
  • Problem Resolution
  • Business Operations
  • Operational Improvement
Work History
Owner/Operator, 06/2019 to Current
Hillbilly Outfitter's – Ft Myers, Florida
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Developed and executed e-commerce proposition, including positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
  • Monitored social media and online sources for industry trends.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Administrative Assistant, 03/2013 to 12/2019
Southern State Electrical – Fort Myers, Florida
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained complex digital filing system for financial information.
Restaurant Manager, 06/2010 to 06/2012
Hillbillys Southern BBQ – North Conway, NH
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Education
High School Diploma: 07/2007
North Fort Myers High School - North Fort Myers, FL
No Degree: CosmetologySunstate Academy - Fort Myers, FL
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Resume Overview

Companies Worked For:

  • Hillbilly Outfitter's
  • Southern State Electrical
  • Hillbillys Southern BBQ

School Attended

  • North Fort Myers High School
  • Sunstate Academy

Job Titles Held:

  • Owner/Operator
  • Administrative Assistant
  • Restaurant Manager

Degrees

  • High School Diploma : 07/2007
    No Degree : Cosmetology

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