Owner/Operator Resume Example Company Name - North Richland Hills, Texas

AnneMcdonald

Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Skills

Marketing tactics
Labor relations

KPI management
Cash flow optimization

Experience

Owner/Operator|Company Name - City, State|02/2014 - Current

Set pricing structures according to market analytics and emerging trends.
Developed business and marketing plans and prepared monthly financial reports.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Assessed, optimized and elevated operations to target current and expected demands.

Manager|Company Name - City, State|08/2016 - 03/2017

Interviewed, hired and trained staff to improve customer retention and bolster sales.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Monitored cash intake to reduce discrepancies.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Maintained detailed inventory of bar supplies and stocked work areas.
Restocked beer and liquor regularly and after special events.
Monitored patron alcohol consumption to encourage safety.
Recommended drinks to patrons based on preference, pairings and special promotions.
Implemented special events to boost customer numbers and profits.
Collected appetizer, entree and wine orders from patrons.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Reorganized bar stations to streamline service flow.
Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Increased revenue by promoting additional products and assisting with beverage menu.
Strengthened financial controls to prevent theft and lost funds.
Increased profits by overseeing inventory and strategically increasing menu prices.
Maintained list of ride services for inebriated
Planned and updated menus to accommodate customer preferences.
Drafted operational manuals and created food and liquor inventory systems.
Established customer rapport by engaging in friendly conversations with customers daily.
Developed and implemented drink specials to increase sales

Bartender/Waitress|Company Name - City, State|04/2011 - 11/2015

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Implemented special events to boost customer numbers and profits.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Maintained list of ride services for inebriated customers.
Poured wine, beer and cocktails for patrons.
Produced and balanced daily and weekly sales reports.
Collected and organized daily till totals and tips.
Talked easily with patrons to build rapport and earn repeat business.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Created rapport with new and returning patrons to foster guest satisfaction.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Received cash and card payments for balances owed.
Kept supplies stored in proper locations according to health code standards.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Advertised, marketed and recommended drink options to guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Prepared specialty drinks to support servers.
Used POS system to input orders, create checks and issue receipts.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted products to customers to enhance bill totals with high-profit items.
Made alcohol and beverage orders for clients.
Reduced inventory losses and moved older products by creating new drink menu items.

Education and Training

Windham School District|City|04/2008GED

Additional Information

I am highly qualified to run operations in the service industry. Prior to my employ at Keys Lounge, my husband and I owned and hands on ran several different clubs and Bingo halls around Fort Worth. Townwest Bingo, Cowtown Bingo, Sinbads Gentalmens CLub , Temptations Gentlemens Club, Wet Willies, New West, Finish Line. I am good with people, quick study, and very intellegent. Im self motivating, hard working, and a natural problem solver. I have planned and ran lg events with minimal overhead. Thank You for your consideration and have a blessed day.

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