LiveCareer-Resume

owner operator resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly motivated professional with 32 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • Marketing Tactics
  • Labor Relations
  • Mathematical Calculation and Reasoning
  • Sales Tracking
  • Customer Service Management
  • Goal Setting
  • Revenue Forecasting
  • Records Organization and Management
  • Finance and Accounting Oversight
  • Financial Statement Review
  • Process Improvements
  • Problem Anticipation and Resolution
  • Sales Promotion
  • Management Team Building
  • Employee Motivation
  • Administrative Management
  • Focus and Follow-Through
  • Cost Reduction
  • Training Management
  • Business Leadership
  • Budget Control
  • Resource Allocation
  • Hiring and Onboarding
  • Program Optimization
  • Quality Assurance
  • Staff Development
  • Operations Oversight
  • Staff Scheduling
  • Team Leadership
  • Human Resources Oversight
  • Decision Making
  • Recruitment and Hiring
Education and Training
Marston Polygraph Academy San Bernardino, CA, Expected in 12/2007 Associate of Applied Science : Polygraph Examinations - GPA :
Los Angeles Pierce College Woodland Hills, CA, Expected in : Liberal Arts And General Studies - GPA :
Pasadena City College Pasadena, CA, Expected in : Paralegal Studies - GPA :
Certifications
  • Certified PCSOT, POST CONVITED SEX OFFENDER TESTING - 2007
Experience
Lineage Logistics - Owner/Operator
Garland, TX, 12/2007 - Current
  • Have administered polygraph examinations to police candidates, seeking assignments to specialized units, and suspects or witnesses in criminal investigations and, as appropriate, interview and interrogate suspects, victims, witnesses and other persons involved in criminal activity or related investigations. Have also prepare written reports in order to document polygraph examination which have included questions and results. Additionally have administered polygraph examinations to the public in the State of California, a non-licensed state to perform polygraph examinations.
Sarepta Therapeutics - Certified Animal Control Officer
Columbus, OH, 07/1998 - Current
  • Investigated reports of animal abuse and issued citations and warnings.
  • Responded to 10+ calls per day pertaining to animal control issues in local communities.
  • Used investigative sources to gather information related to animal-related complaints and issues.
  • Maintained files of impoundments and dispositions of animals.
  • Interviewed witnesses to investigate reports of animal attacks or cruelty.
  • Answered public inquiries, regarding animal control operations.
  • Collected evidence for court prosecutions related to animal treatment.
  • Organized adoption of unclaimed animals with local rescue shelters.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers, rescue organizations & volunteers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planning & Organizing •
  • Critical Thinking
  • Data entry skills, computer skills
  • Microsoft Office Skills65 wpm Typing Speed
  • CRM Software
  • Credit Card Payment Processing
  • Call Documentation
  • Calm and Professional Under Pressure
  • Strong communication skills
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Understanding Customer/Public's Needs
  • Building Customer / Public's Trust and Loyalty
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Translation and Interpretation Services
  • Spanish Fluency
  • Customer / Public Retention Strategies
  • Multitasking and Prioritization skills
  • Issue and Complaint Resolution
  • Problem-Solving Abilities
  • Inbound and Outbound Calling
  • Quality Control
  • High-Energy Attitude
  • Adaptive Team Player
Animal Critical Care - Veterinary Technician
City, STATE, 01/2009 - 12/2014
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared and labeled medications and instructed client on administration.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Administered and monitored anesthesia for surgeries and operations.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Prepared and reviewed records and consent forms.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assisted with polishing, removing stains and other dental procedures.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Transfer & Registration Services - Business Owner/Operator
City, STATE, 01/1991 - 12/1998
  • Made financial and logistics decisions in best interest of company.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Took care of escalated customer concerns to increase satisfaction.
  • Consulted with potential clients to determine how company could best meet needs.
  • Assessed quality and approved work before releasing to clients.
  • Developed estimates for processing legal documents for lien sale services based on in-depth knowledge of labor and material expenses.
  • Started Lien sales, Vin verification & registration guide lines and developed policies and procedures for the business.
Languages
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Marston Polygraph Academy
  • Los Angeles Pierce College
  • Pasadena City College

Job Titles Held:

  • Owner/Operator
  • Certified Animal Control Officer
  • Veterinary Technician
  • Business Owner/Operator

Degrees

  • Associate of Applied Science
  • Some College (No Degree)
  • Some College (No Degree)

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