owner operator resume example with 19+ years of experience
Detail-oriented Foodservice professional with over 30 years of experience in the bakery and restaurant industries. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
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- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide high quality baked goods and service to customers.
- Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in baking, customer service and sales.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Educated employees on menu updates and procedural changes.
- Research, development and training of new desserts
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Research and Development of all products from scratch from following the trends to understanding the science of baking.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Operated with safety and skill to avoid accidents and delays.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Continuing education in pastry arts
Wilton Master cake decorator certification
3 Best of Milwaukee awards for C. Adam's Bakery
1 Best of Milwaukee award for Sweet Perks Bakery
Bakery Consultant for Stone Creek Coffee Roasters
Taught Baking classes at Milwaukee Public Market
- First Aid/CPR Certified
- Certified Nurse Assistant (CNA)
- ServSafe
Additional training
Financial classes through WWBIC
Bread Baking through the Bread Barn in Madison Wi-To develop recipes for The Greater Milwaukee Bread Company
Catering Dessert tables and large events-design and set up
Volunteer work
Red Cross
United Way
WEAVR
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Resume Overview
School Attended
- Dunwoody Baking Institute
- Beavercreek High School
Job Titles Held:
- Owner/Operator
- General Store Manager
- Catering Supervisor/Server/Bakery Manager
- Owner/Operator
Degrees
- Associate of Arts
- High School Diploma
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