LiveCareer-Resume

owner operator resume example with 18+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • KPI management
  • Marketing tactics
  • Labor relations
  • Merchandising
  • Hiring and staffing
  • Staff training and development
  • Employee development
  • Cost reduction
  • Profit and loss analysis
  • Sales leadership
  • Team oversight
  • Contract negotiation expertise
  • Customer relations
  • Strategic project planning
  • Bidding processes
  • Recruiting and hiring
  • Project estimating
Experience
04/2019 to Current Owner/Operator Lineage Logistics | Stockton, CA,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Trained teams on specific operations, applicable procedures and techniques for each job site.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Developed and implemented successful sales strategies to meet business goals.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
03/2013 to 09/2019 Sales Representative Leeco Steel, Llc | Joshua, TX,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Adhered to company initiatives and achieved established goals.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Created successful strategies to develop and expand customer sales.
  • Operated cash register, collected payments and provided accurate change.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Listened to customers to understand needs and refer to optimal services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
08/2003 to 03/2014 Assistant Market Manager Dominion Enterprises | Orlando, FL,
  • Established market strategies that met or exceeded budget numbers.
  • Maintained professional standards in sales and customer relationships and generated leads from internal and external sources.
  • Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
  • Collaborated with management team to develop program budgets and monitored operations for compliance with regulatory and company guidelines.
  • Set department standards for customer service, employee relations and overall profitability.
  • Monitored current contract pricing, terms and vendor capacity to meet client demands and made workable recommendations for improvement.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
Education and Training
Expected in 05/2002 to to High School Diploma | Childress High School, Childress, TX GPA:
Expected in to to | Civil Engineering West Texas A&M University, Canyon, TX GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Childress High School
  • West Texas A&M University

Job Titles Held:

  • Owner/Operator
  • Sales Representative
  • Assistant Market Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: