LiveCareer-Resume

owner operator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Strong drive with excellent interpersonal, communication and team-building skills. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Skills
  • Operations oversight
  • Documentation and reporting
  • Recruitment
  • Client account management
  • Sales negotiation
  • Staff training/development
  • Relationship building
  • Effective leader
Work History
Owner/Operator, 03/2018 to Current
Lineage LogisticsRincon, GA,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dismantled, cleaned and replaced light fixtures.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Completed deep cleaning tasks such as buffing and polishing floors each day.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Washed and sanitized dirty dishes by hand and by using dishwasher.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Protected and maintained carpets with regular steam cleaning and shampooing.
  • Wiped down tabletops, chairs and condiment containers.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
Customer Service Specialist, 03/2020 to 09/2020
Newell BrandsWinchester, VA,
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Verified accuracy of customer account information and updated when necessary.
  • Recorded product or service failure complaints and notified appropriate departments.
Care Provider, 01/2011 to 05/2017
The Mentor NetworkSaginaw, MN,
  • Documented vitals, behaviors and medications in client medical records.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Promoted social, emotional and physical health through diverse activities.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Organized medication and provided reminders according to schedule.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Arranged transportation and accompanied patients to doctors' offices or errands.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Analyzed overall client performance and recommended adjustments to care plan goals.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Owner, 08/1997 to 06/2009
Banfield Pet HospitalParamus, NJ,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained up-to-date administrative records to monitor operational conditions.
Education
High School Diploma: , Expected in 05/1989 to San Ramon Valley High School - Danville, CA
GPA:

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Resume Overview

School Attended

  • San Ramon Valley High School

Job Titles Held:

  • Owner/Operator
  • Customer Service Specialist
  • Care Provider
  • Owner

Degrees

  • High School Diploma

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