owner operator resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Someone who can learn quickly and be effective with great work ethics. Experienced in handling customer questions and concerns at a sufficient pace, while taking pride in conducting a professional manner when representing a company. Thoroughly enjoys getting to know customers and figuring out how to best serve their needs. Committed to continuously learning, growing, and applying skills to support the team while conducting openness to learn as well. Motivated & successfully managing strong teams through proactive training and issue management throughout the years.

  • Influencing and negotiating with customers
  • Product Promotion
  • Technical Support/troubleshooting
  • Conflict Mediation
Kirkwood Community College Vinton, IA Expected in 2011 Associate : Psychology - GPA :
Work History
Lineage Logistics - Owner/Operator
Portsmouth, VA, Grinnell, IA 02/2021 - Current
  • Independently established competitive cleaning company, while managing finances & marketing.
  • Exceeded client expectations to garner future services, increasing client services by 12% in 6 month's time.
  • Informed and sold clients on additional services consistently.
Carrier Corporation - Production Team Lead
West Point, NY, 01/2018 - 05/2021
  • Delegated daily tasks to team members to optimize group productivity
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Monitored team progress and enforced deadlines
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes
  • Integrated process improvements to increase overall workflow
  • Fostered positive employee relationships through effective communication, training and development coaching resulting in 4% deduction in employee turnover rate..
Caleres - Lead Waitress
Rosenberg, TX, 04/2012 - 01/2018
  • Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers
  • Instructed new staff members on food handling procedures and service techniques
  • Collaborated with host, bus person and cook to serve up food and beverage options
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff
  • Sought out and implemented methods to improve service and team performance to boost business sustainability
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Watched new staff for concerns such as drug use and card skimming
  • Calculated charges, issued table checks and collected payments from customers
  • Controlled portion sizes and garnishing for optimal cost controls
  • Priced and ordered food products, kitchen equipment and food service supplies
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Handled high volume of customers regularly
  • Processed transactions
Campaign Headquarters - Call Agent
City, STATE, Brooklyn, IA 11/2009 - 12/2012
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Explained key information regarding products and services to customers to encourage informed decision- making
  • Maintained high-volume workload within fast-paced environment by assisting 100's of clients in town hall and consistently meeting performance benchmarks.
  • Accurately documented calls and caller information in 5nine software and made updates to data as needed
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Trained new employees on 5nine and script processes to promote efficiency and productivity team-wide
  • Achieved or exceeded 93% satisfaction rating on consistent basis
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
  • Documented customer inquiries and feedback, including service delivery suggestions in company database
  • Documented conversations with customers to track requests, problems and solutions
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
  • Achieved high sales percentage with consultative, value-focused customer service approach
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Attended training to stay up to date with new products and service offerings.

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Resume Overview

School Attended

  • Kirkwood Community College

Job Titles Held:

  • Owner/Operator
  • Production Team Lead
  • Lead Waitress
  • Call Agent


  • Associate

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