Owner/ Operator Resume Example

• Provide training policies and programs to all levels of employees including senior management.
• Facilitate training sessions in person and by webinars.
• Oversee and manage account teams as needed.
• Research and create training materials and presentations for companywide use.

• Assisting bankruptcy customers with non-foreclosure workout options.
• Account management and handling of delinquent mortgage accounts.
• Floor walking duties to assist new reps in becoming familiar with the department policies.
• Generating weekly reports to superiors regarding production and performance.

• Management and handling of a variety of delinquent mortgage accounts.
• Collection of mortgage payments by various financial methods.
• Advising customers of foreclosure and non-foreclosure options.
• Dialer and direct call contact with customers, third parties, and attorneys.

• Skip tracing and location of debtors to retrieve collateral for financial institutions.
• Coordination of repossession efforts with field agents.
• Gathering and reporting of team statistics to upper management.
• Negotiated fee structure to various vendors and agents to maximize resources.
• Trained new hire employees in the skip tracing and customer service departments.

• Collection and management of Federal Student Loan accounts.
• Coordination of repossession efforts with field agents.
• Reported team performance and help structure employee bonus structure.
• Processed Federal Student loan documents for government entities.

• Collection management of national corporate receivable accounts.
• Communicate with clients and maintain accurate records on all files.
• Ability to prioritize the urgency of multiple requests to meet strict deadlines.
• Negotiations with client sales, engineering and corporate officers to settle outstanding balances and pricing.
• Orientation Coordinator for collections department.

Various collection positions held. Primary duties to secure and resolve payment options from the customers within guidelines of the company. All levels of receivables handled from pre-30 day status to charge-offs. Later duties included mortgage loan sales and origination.

Responsible for managing a portfolio of insurance recovery claim files. Duties included: Negotiation and settlement of claims where third parties were deemed at fault. Obtaining claim documents and reports to solidify the company's position.

Responsible for managing a portfolio of auto and bodily injury claims: Duties included: Negotiation and settlement of auto accident claims for both insureds and third parties within authority given by management. Extensive work with attorneys, litigants, mediators for bodily injury, and financial institutions for vehicle payoffs.