Bachelor's degree in Business Finance; Proactive and articulate with exceptional support and leadership skills. Adaptable and flexible when working independently or leading a team. Analytical thinker; works well with logical processes; Detailed case management and client relation experience; Thrives in deadline-driven, high-volume environment.
Medical terminology specialist
Nationstar Mortgage: Moved from front line representative to corporate trainer within one year. Designated to train both new hires and senior management covering various company policies and procedures.
Various collection positions held. Primary duties to secure and resolve payment options from the customers within guidelines of the company. All levels of receivables handled from pre-30 day status to charge-offs. Later duties included mortgage loan sales and origination.
Responsible for managing a portfolio of insurance recovery claim files. Duties included: Negotiation and settlement of claims where third parties were deemed at fault. Obtaining claim documents and reports to solidify the company's position.
Responsible for managing a portfolio of auto and bodily injury claims: Duties included: Negotiation and settlement of auto accident claims for both insureds and third parties within authority given by management. Extensive work with attorneys, litigants, mediators for bodily injury, and financial institutions for vehicle payoffs.
Business coursework; Top 50% of class
Account management, client bookings, customer service, team manager, 50WPM, Excel, Outlook, Powerpoint, Windows 2000, Word, CPI, mediation & negotiations, group presentations, pricing, reporting, research duties, sales, statistics, training materials, web presentations, Word Perfect, marketing materials, training material development.
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