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Owner/ Operator Resume Example

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OWNER/ OPERATOR
Summary

Bachelor's degree in Business Finance; Proactive and articulate with exceptional support and leadership skills. Adaptable and flexible when working independently or leading a team. Analytical thinker; works well with logical processes; Detailed case management and client relation experience; Thrives in deadline-driven, high-volume environment.

Highlights

Property adjusting

Medical terminology specialist

Automobile appraisals




  • Sales background
  • Claims file management processes
  • Litigation resolution
Accomplishments

Nationstar Mortgage: Moved from front line representative to corporate trainer within one year. Designated to train both new hires and senior management covering various company policies and procedures.

Experience
04/2014 to Current
Owner/ OperatorEncore Capital - Newark , NJ
  • Personal and Family photography.
  • Private and Corporate flyer promotions.
  • Concert photography and video.
07/2013 to 01/2014
Corporate Trainer / Floor Coaching SpecialistSonepar Usa - Brazil , IN
  • Provide training policies and programs to all levels of employees including senior management.
  • Facilitate training sessions in person and by webinars.
  • Oversee and manage account teams as needed.
  • Research and create training materials and presentations for companywide use.
07/2012 to 06/2013
Foreclosure Prevention Specialist / BankruptcyNationstar Mortgage LLC - City , STATE
  • Assisting bankruptcy customers with non-foreclosure workout options.
  • Account management and handling of delinquent mortgage accounts.
  • Floor walking duties to assist new reps in becoming familiar with the department policies.
  • Generating weekly reports to superiors regarding production and performance.
11/2010 to 07/2012
Foreclosure Prevention SpecialistAurora Loan Services - City , STATE
  • Management and handling of a variety of delinquent mortgage accounts.
  • Collection of mortgage payments by various financial methods.
  • Advising customers of foreclosure and non-foreclosure options.
  • Dialer and direct call contact with customers, third parties, and attorneys.
01/2010 to 09/2010
Skip Tracing SpecialistPar North America - City , STATE
  • Skip tracing and location of debtors to retrieve collateral for financial institutions.
  • Coordination of repossession efforts with field agents.
  • Gathering and reporting of team statistics to upper management.
  • Negotiated fee structure to various vendors and agents to maximize resources.
  • Trained new hire employees in the skip tracing and customer service departments.
04/2009 to 01/2010
Collection Account SpecialistPremiere Credit - City , STATE
  • Collection and management of Federal Student Loan accounts.
  • Coordination of repossession efforts with field agents.
  • Reported team performance and help structure employee bonus structure.
  • Processed Federal Student loan documents for government entities.
01/2006 to 02/2009
Corporate Account SpecialistProduct Action - City , STATE
  • Collection management of national corporate receivable accounts.
  • Communicate with clients and maintain accurate records on all files.
  • Ability to prioritize the urgency of multiple requests to meet strict deadlines.
  • Negotiations with client sales, engineering and corporate officers to settle outstanding balances and pricing.
  • Orientation Coordinator for collections department.
03/2002 to 12/2006
Senior Collections Specialist / Loan SalesHSBC - City , STATE

Various collection positions held. Primary duties to secure and resolve payment options from the customers within guidelines of the company. All levels of receivables handled from pre-30 day status to charge-offs. Later duties included mortgage loan sales and origination.

03/1999 to 12/2002
Senior Subrogation SpecialistIndiana Insurance - City , STATE

Responsible for managing a portfolio of insurance recovery claim files. Duties included: Negotiation and settlement of claims where third parties were deemed at fault. Obtaining claim documents and reports to solidify the company's position.

09/1989 to 10/1997
Auto Claims Specialist / AdjustorState Farm Insurance - City , STATE

Responsible for managing a portfolio of auto and bodily injury claims: Duties included: Negotiation and settlement of auto accident claims for both insureds and third parties within authority given by management. Extensive work with attorneys, litigants, mediators for bodily injury, and financial institutions for vehicle payoffs.

Education
1988
Bachelor of Science: FinanceUniversity of Southern Indiana - City, State, United States

Business coursework; Top 50% of class

Skills

Account management, client bookings, customer service, team manager, 50WPM, Excel, Outlook, Powerpoint, Windows 2000, Word, CPI, mediation & negotiations, group presentations, pricing, reporting, research duties, sales, statistics, training materials, web presentations, Word Perfect, marketing materials, training material development.

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • University of Southern Indiana

Job Titles Held:

  • Owner/ Operator
  • Corporate Trainer / Floor Coaching Specialist
  • Foreclosure Prevention Specialist / Bankruptcy
  • Foreclosure Prevention Specialist
  • Skip Tracing Specialist
  • Collection Account Specialist
  • Corporate Account Specialist
  • Senior Collections Specialist / Loan Sales
  • Senior Subrogation Specialist
  • Auto Claims Specialist / Adjustor

Degrees

  • Bachelor of Science : Finance

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