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Owner / Operator Resume Example

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OWNER / OPERATOR
Summary

Driven and decisive HR Manager offering 13+ years of employee development, training, and leadership. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development, and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Skills
  • Exceptional at conflict resolution and negotiation
  • Staff training and development
  • Coaching and mentoring
  • Compelling leadership
  • Recruiting and hiring
  • Customer relations
  • Program creation and implementation
  • Talent development
Experience
Company Name | City, StateOwner / Operator03/2018 - Current
  • Led startup and opening of Paleo Soul and provided business development, creation of operational procedures and workflow planning.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed hiring and training to drive organizational improvements.
  • Set pricing structures according to market analytics and emerging trends.
  • Trained teams on specific operations and requirements for each job, including applicable procedures and techniques.
  • Introduced complete onboarding and training programs, established sales targets and employee retention goals.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Developed business and marketing plans and prepared monthly financial reports.
Company Name | City, StateHR Manager01/2016 - 03/2018
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Held exit interviews and documented information discussed with employees.
  • Created and implemented exit and interview program process.
  • Complied with local, state and federal laws and established organizational standards.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge effectiveness of implemented programs and update or align new company objectives.
  • Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements.
  • Formulated corrective action plan through analysis of management feedback and consultation with employee.
Company Name | City, StateSenior Sales Trainer01/2006 - 01/2016
  • Evaluated training programs to determine effectiveness and increase employee retention.
  • Created and coordinated group training classes in alignment with company sales objectives.
  • Liaised with Human Resources to assist in filling open sales positions and promote seamless onboarding of new hires.
  • Recruited, trained and mentored all sales team members and offered continuous support for professional development.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Coached sales and management team by confidently delivering targeted feedback with actionable suggestions.
  • Planned and executed pre and post training initiatives to ensure knowledge retention.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Developed complete training programs, and led face to face and virtual trainings using expert learning techniques.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Developed skill-specific training programs to promote employee development.
Company Name | City, StateTalent Acquisition Recruiter04/2015 - 10/2015
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Prepared and submitted listing of qualified applicants to retail store managers for review and coordinated next-phase interviews with management team and potential candidate.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Maintained current calendar of job fairs and employment opportunities in three states.
  • Negotiated candidate salaries and prepared employment contracts.
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
Education and Training
Indiana Wesleyan University | City, StateMBA08/2015
Indiana Wesleyan University | City, StateBachelor of Science08/2004
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Resume Overview

School Attended

  • Indiana Wesleyan University

Job Titles Held:

  • Owner / Operator
  • HR Manager
  • Senior Sales Trainer
  • Talent Acquisition Recruiter

Degrees

  • MBA
    Bachelor of Science

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