OWNER/OPERATOR Resume Example Lineage Logistics

OWNER/OPERATOR

Professional Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in Automotive industry. Experienced in leading and supervising team of 5 employees. 13 years of experience in operations management, competitive analysis and financial management. Demonstrated success in Sales and Gross Profit margins. Talented in capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.

Work History

Lineage Logistics- OWNER/OPERATOR
Pomona , CA06/2019 - Current

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Created and monitored service promotional approaches to increase sales and profit levels 20 % in our initial year of business.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Directed business operations for 6 employee company doing $ 360,000 yearly revenue.
Managed Fleet accounts, including developing maintenance schedules and complete vehicle care initiatives to drive product sales.
Trained and motivated 4 employees to perform daily business functions, including service writing and vehicle inspections.

Emcor Group, Inc.- SERVICE MANAGER
Bartlett , TN04/2007 - 05/2019

Monitored product quality and communicated necessary improvements to Owner.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained effective customer service by responding to service requests quickly to increase overall sales yearly.
Developed written plans and obtained customer consent to proceed.
Trained 4 less-skilled service workers on standards, and efficiency for best-in-class customer service.
Set and administered department budgets for expenditures, materials and labor.
Guided techs on automotive repair, tool usage and equipment operation.
Met with customers to discuss service needs and offer available solutions.

La-Z-Boy, Inc.- Assistant Manager
Brentwood , MO12/2003 - 03/2007

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored employee performance and developed improvement plans.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Trained team members in successful strategies to meet operational and sales targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Coached team on effective upselling and cross-selling methods.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Submitted reports to senior management to aid in business decision-making and planning.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Onboarded new employees, including training, mentoring and new hire documentation.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Attended monthly sales meetings and reported pertinent information to employees.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Kindercare- DISTRICT LEADER
Eden Prairie , MN02/2003 - 12/2003

Work existing leads, develop new leads, schedule appointments, identify customer needs and market appropriate products.
Establish client relationships and follow up with customers in a timely manner so as to provide exceptional and extraordinary service.
Ensure that all quotes, procedures, and practices are compliant with PRIMERICA Insurance.
Work independently and with mentoring/coaching.
Multi-task, organized and driven to meet deadlines.
Acquired CA Life Agent license
Began Studying for Series 6 and 7 licenses

Skills

Staff Management
Operations management
Profit and Loss
Business planning

Financial Management
Client Service
Business administration

Education

Bakersfield CollegeCity, StateAssociate of Science: Automotive Technology

Westlake High SchoolCity, State06/2003High School Diploma

Resume Overview

School Attended

Bakersfield College
Westlake High School

Job Titles Held:

OWNER/OPERATOR
SERVICE MANAGER
Assistant Manager
DISTRICT LEADER

Degrees

Associate of Science : Automotive Technology
High School Diploma

OWNER/OPERATOR Resume Example

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